Accessability Improvement for the Visually Impaired

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  • Updated 1 year ago

We're a UK based customer who carries out IT support for a regional charity that supports people with sight loss.

Recently, we switched their old phone system across to RingCentral (we now have around 30 - 40 users). Most employees are using Polycom desk phones (VVX 410).

Some of the volunteers/employees are visually impaired (with multiple completely blind); they seem to manage fine with the new system. However, they are unable to tell when their extensions are on "do not disturb mode" - the only current way of finding this out would be if someone else attempted dialling their line and listened to whether they come through to voicemail, then informing the volunteer/employee.

I would like to suggest implementing a method the client could easily tell, without anyone having to externally help them. One suggestion is using a different dialling tone - or the line somehow verbally informing the user they are on do not disturb mode?

I've been informed there is no feature in place at the moment that supports this, therefore would like to propose the above as a future idea.
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Posted 1 year ago

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