Call Queue Messages

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Call Queue: all users in group to access voicemail through User's Desktop/Mobile App

It would be nice to have the ability to see all of my own extension's voicemails as well as any queue voicemails I belong in the same place (or at least access them easier). Right now, I have to log out (whether web or desktop) of my own extension, login as the queue extension to check, and then log back out/in as my own extension. Yes, we have the messages forwarded to a common email, but it would be nice to be able to manage them more easily (especially for the less savvy users in the organization).
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Josh Bodine

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Posted 4 years ago

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Danno, Champion

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Are you the only one who is checking the VM messages in the Queue?
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Josh Bodine

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Nope...It is a support desk scenario so anyone in the queue might need to check it.
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Danno, Champion

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Understood.  Then what I was thinking would not help.  Another thought: As someone with administrator rights, you can listen to messages for any extension in the portal.  Again, not sure if that will work for you but that's all I have.....
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Josh Bodine

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Yes, that would work for me but not for other users. Also, that is not necessarily ideal as then you have to know that extension's password which seems a questionable practice.
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Danno, Champion

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I agree.  But note, the password you use as administrator is not the mailbox PIN.  Its the alpha-numeric password.  Just an FYI. 

But yes, your request for a easier, multilevel & user viewing of multiple mailboxes is something more easily obtained with an on-site PBX. 

BTW, is this a feature you had on your previous phone system?

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