Accurate Voicemail to text feature?

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Are there any enterprise level users here who can vouch for the "voicemail to text" feature that is only available on that level of service? i have a customer who uses a 3rd party service now and i need to know if its beneficial to pitch that feature to them and be able to sever ties with the 3rd party service.
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Chris Duquette, Champion

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Posted 7 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-03-08 We use it and it is probably our most appreciated feature in all of RingCentral products associated to our account. 

A Use-case for this is by having the voicemail to text feature - it increases efficiency a lot - most of our users read the voicemail and then respond to the original caller via a text or email instead - thus controlling how much time they are tied up on the phone versus answering messages without having to "listen" to every single one. 

Names in the voice to text translation are always a bit garbled depending on how well the person leaving the message enunciated, this is the way AI works - and no one has a perfect voice to text service for that. :)
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Chris Duquette, Champion

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great, thanks for the insight.