Add 3rd option to allow callers to search by first or last name

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  • Updated 4 months ago
1. Canada
2. Business Consulting
3. It would be nice to have a 3rd option in the Dial By Name directory to have both first and last names searched when callers enter the letters. Currently, you have to search by either first or last.
4. A person is calling for Larry Pneuman, but if the directory is set to last name only, they may not know how to spell it and be unable to find him even though they know the first name.
5. Sometimes, callers don't know how to spell the person's last name, but often there will be multiple employees with the same first name. Having the entered letters search both would give callers a better chance of finding who they are looking for.
6. 35
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Ed N

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Posted 4 months ago

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