Add ability for an automated email and/or SMS notification if someone at your facility dials the emergency number (911,999,etc.)

  • 0
  • 6
  • Idea
  • Updated 1 month ago
  • Planned
Feature Request: Add ability for an automated email and/or SMS notification if someone at your facility dials the emergency number (911,999,etc.) U.S. account, business is a power plant. Description: Facility manager and Safety manager receive a notification if any of the desk phones are used to call emergency number (9-1-1). Benefit: This allows facility personnel to concentrate on responding to the emergency rather than making notifications to management.
Photo of Moe Collins

Moe Collins

  • 150 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 6
Photo of Sundberg

Sundberg

  • 206 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Would like to email a management group if someone dials 911 from the site RingCe....

email to group if 911 called
Photo of Saadet

Saadet, Employee

  • 68,042 Points 50k badge 2x thumb
Hello Everyone,

As an update, this can be accomplished through an API. Please contact your Account Manager for more information and feel free to check out this link that our Developers shared
Photo of Saadet

Saadet, Employee

  • 68,042 Points 50k badge 2x thumb
Official Response
Hi Everyone,

In our 19.4 release we will offer the ability to receive an automated text/email when someone in the company dials 911! Keep an eye out for this feature next quarter before the end of December :)
Photo of Connor Montana

Connor Montana

  • 86 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Notification via email or some other alert when a desk phone dials 911.

I have seen some other threads on here relating to 911 notifications. My question is does RingCentral have any way to send an email/some other alert when a Desk Phone user dials 911. We are a public City Tennis Center and have multiple phones, some available in remote locations at the Tennis Center for use by the public for emergencies ect. It would be helpful for someone in our office to get an alert on our Main Phone or via email alerting them of the 911 call so our staff can properly respond (meet Emergency Services, bring an AED etc.)

Account Type: US Office 
Photo of Saadet

Saadet, Employee

  • 68,042 Points 50k badge 2x thumb
Hey Connor! Great news, this is on the way :) Please see my post above for more details