Add ability to unconditional forward calls in call queue

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This conversation has been merged. Please reference the main conversation: Ability to send new caller to Unconditional call forwarding if wait time exceeds a certain time

Please add ability to unconditionally forward calls in a queue.  In our business, we share calls with a large business partner.  We use a call queue and host the number our customers call.  When we get to busy we want the ability to unconditionally forward calls when our agents are busy and wait time is exceeded.  The could be accomplished in a number of ways.   Allow users to unconditionally forward during business hours, add a option to the queue to unconditionally forward calls under call handling, all unconditional forwarding as an overflow queue option, 
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Joseph Lawrence

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Posted 2 years ago

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