Add additional SMS/MMS (texting) functionality.

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As with most newly created features, we often get additional spin-off feature requests and ideas.  Please post any SMS & MMS ideas on this thread.

To assure that your idea is understood by all viewers and our product team please include all the relevant info below.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
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Mike, Official Rep

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Posted 3 years ago

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  1. Account type - U.S.
  2. Small private aging life care practice
  3. Group text messaging with people outside of RingCentral (not with Glip)
  4. We often text family members updates on a situation.  E.g. when a client is in the hospital, we can text brief updates to all family members at once, instead of making individual calls or texts or sending a group email.  We also text caregivers and our care managers together.
  5. This feature would be more convenient, as many of our clients' families text on a daily basis and find emails more cumbersome.  
  6. Include any related case number if applicable - none
  7. 5 lines
I would love the ability to group text.  I'm so appreciative that we can now receive pictures in text messages, as many of our caregivers send photos when they need advice on a situation.  But we need the ability to group text.  A lot of caregivers don't want to give emails, or don't check their email while at home, etc.  Texting is quick and convenient and the most preferred way of communicating for a lot of our clients' families.  


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We support this features. 


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Hopefully Ring Central will listen to this request. 
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Aaron Walsh

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Google Voice has it, would love to see it in RC!
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Pinky Shah

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would love to send group texts and receive as such.  Also need to be able to send VIDEOS!!   Also, not receiving Vcards properly in current format. Sorry, it's a long wishlist, but hopefully RC can incorporate these features soon. 
It's very necessary in business marketing these days! 

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anissa fulbright

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It's ridiculous that they don't have group texting. I switched over for automatic call recording but lost group texting an essential part of our sales process to get multiple people on board at once. I think Dialpad is better overall
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Mike Coleman

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This reply was created from a merged topic originally titled Group texting outside of ring central users.

US Account
Refinishing Business
Highest level you have and add infinity to it.

Ring Central does not have the ability to group text unless it is with the users with in the company. We have 600-700 contacts with the majority of these contacts that like to text or group text to us the work our company needs to complete, but because group texting does not work that way with ring central it makes it an issue for our office staff. Can this be done?

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