Add Additional Star-Key or # Key Commands

  • 1
  • 42
  • Idea
  • Updated 2 days ago
  • (Edited)
Numerous customers have asked for this simple feature in the forums but it seems the only answer ever provided is to use Presence or call queues or some other routing arrangement that isn't what the customer wants or may not be ideal for the situation.

Call Pickup is a simple feature that all phones support natively if they have a * (star) key (which all do).  It's a star-key sequence that is similar to those used for Call Park or to initiate Call Recording.

Using Presence is not a good solution, as it requires the purchase of (not only) a more expensive phone, but add-on modules as well (often more expensive per-module than the phone) in order to cover all phones in a given department or company, and in some cases the other features of Presence are not needed (as in our case - we just want the ability to pickup a ringing phone at someone else's extension without physically getting up and walking over there, we don't need to monitor who is on their phone).

Call Queues and Shared lines are also not a good solution - Managers and Executives don't want their calls going to a queue or ringing at multiple locations.   They also don't want to have to remember to put a phone on DND if they step away for a moment or are busy having a conversation with someone in their office. 

Given that it's a simple and basic feature that all phones support and nearly every provider offers (in fact, RC is the first I've encountered that doesn't seem to offer Call Pickup) and you have many customers who want this feature, I respectfully suggest that you add this feature.
Photo of Trisha


  • 2,020 Points 2k badge 2x thumb
  • hopeful

Posted 5 years ago

  • 1
  • 42
Photo of Mike

Mike, Official Rep

  • 94,790 Points 50k badge 2x thumb
Official Response
This page contains a list of the existing RingCentral Phones Function Keys: * and # Codes

If there's a * or # command that you would like to see, please comment below and include specifics for "what it does" so that other users can vote/comment.