Add additional status notifications

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  • Idea
  • Updated 8 months ago
  • (Edited)
Please add the following to the Status drop-down or selections on All platforms - Android, Windows and iOS.

In a meeting
On Vacation
Lunch
Be right Back
Off Work
Custom Message

Also the Notification dot should change color based on actual message. Red / Green does not telly enough difference.
It would be great to set a custom message to let others know when i am in a meeting, on vacation, at lunch etc. 

If i am meeting with a particular customer and another member of the group shows up it would be great to be able to specify what meeting room i am in so the receptionist does not have to track me down when i can t answer the phone. 

If I am off work that day Busy does not let others know.
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Teresa Habeck, Champion

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Posted 2 years ago

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SSO

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I agree, current icons do not clarify each persons actual status.
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Teresa Habeck, Champion

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Apparently this ability exists for IOS but not Android. when is this going to be available on Android and on Windows or desktop? it is beyond me as to why you would not develop features and roll out in tandem
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Saadet - Community Support, Official Rep

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Hello Teresa,

Are you referring to the mobile Glip app or the Mobile RingCentral app? 
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Teresa Habeck, Champion

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No, I am referring to the RingCentral App status notifications only. apparently you do have the ability to add a descriptive status on IOS but sadly this is not available in ANDROID
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Jan Ferguson, Channel Partner, Champion

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Theresa,

If you are referring to the RingCentral Mobile app, the only status messages available are: Available. Busy, Do Not Disturb and Invisible.

The only three RingCentral apps that operate on an iOS platform are the mobile Glip app, the Mobile RingCentral app and the Mobile RingCentral Meetings app. However you replied that it wasn't those and you were referring to "the RingCentral App status notifications only". I'm sorry but that doesn't make any sense because those are the only apps that work on the Android OS as well.

On the other hand, if you are speaking about the Banner and Alert notifications in the iOS operating system, the RingCentral developers do not develop either the iOS operating system or the Android operating system. Banner and Alert notification in iOS are a part of the iOS operating system and if you want/need something like that in Android you would have to speak to Google as they develop the Android operating system.

If that's still not what you are referring to, can you be a little more specific as to which RingCentral App status notifications you are referring to?
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Teresa Habeck, Champion

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Please imitate what Skype has. Set your status and be able to enter specific info in a text wind to show others where you are. AKA in mtg with xx Family. On vacation, Out to lunch. Will return at 1pm.... etc. 
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O'Quinn

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I agree.  They(RC) advised me to set up an advanced rule.  The doesn't help, it would mean I would go to lunch at the same time every day.  They need something that allows you to do this at when needed, not a rule.   Thanks 
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Chris Duquette, Champion

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adding that option the softphone or to your extension itself in the portal would be best i think, this way it then follows you on all devices.
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O'Quinn

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This reply was created from a merged topic originally titled Allow users to set DND status via web portal or phone.

Previously used Interactive Intelligence system and they allowed user several DND selections. Example: when you go to lunch you change your status to Lunch and when a someone calls it automatically plays a recording.  Thanks for calling Mrs Smith, she is currently at lunch" and goes straight to voice mail.   It also had several other cool options: on vacation, gone for the day.  This would come in handy.  Thanks
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Chris Duquette, Champion

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this would be very cool....lets keep this thread toward the top and rattle the proverbial cage! 
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O'Quinn

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this is the description of DND on the interactive intelligence system they should follow this...It should be easy...
DND Abbreviation for Do Not Disturb. In status messages, the DND attribute tells the Interaction Processor to play one of the "unavailable" audio messages and not send calls to this station. A "non-DND" status indicates the user is available to take calls or is, at least, in the office.