Add Advanced Rules to block or forward SMS / Text Messages

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  • Updated 4 months ago
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We have multiple main numbers.  Each number is an office number for different locations and those numbers are pointed to a call queue.  For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our SalemWinston call queue and 765-xxx-xxxx is going to our Muncie call queue and so on. 

The problem we have is when someone sends a text message to these main office numbers, there is no way to route this text message to a specific extension like you can the actual call.  We are in the real estate industry and our clients often use text messaging and they will text our main number.  Right now, all the text messages sent to these numbers end up in the operator desktop app. 

Would be great to be able to route text messages like you do call flows, being able to route a text message to an extension or multiple extensions.  Additionally, when the text message arrived in the extension, the notification of text message would kick in also.  Would need to be able to do this a call queue as well.   
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Chris Zimmerman

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Posted 5 years ago

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Matthew King

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I'm a new user as well. And this is literally the 3rd major issue I've run into with Ring Central that will force us to move on as soon as possible. Luckily, I have a monthly account. Sadly, I will have to retrain our users on another phone system so soon after training them on Ring Central. But these basic major features are literally a "no brainer" in the VOIP industry. Ring Central is too busy with enterprise and "GLIP" to care about these types of basic necessities.