Advanced Rule: Add an indicator if a User or Group Extension has an Advanced Rule

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  • Updated 2 years ago
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It is a tedious manual process currently to go into each Extension's Call Handling and Forwarding Advanced Rule dialog box just to check if a rule has been created in it, and if is active (on) or deactivated (off). There should be a way to check which user or group extensions already have an advanced rule (put a symbol, color background, or border) so it is easy to check which extensions have them and if they are turned on or off so administrators can easily update or edit or delete them, if needed. I hope this can be implemented soon. Thanks.
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Posted 6 years ago

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Joe Tierney, Champion

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Absolutely. There's no way to know an Advanced Rule is in place beside the fact that the system doesn't work based on the 'normal' settings. You must drill into Advanced Rules to know if there's something running or not. 
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Michel, Champion

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Agreed - this indicator should be on the pages that show the "advanced" link AS WELL as on the list screens, so when we are reviewing or selecting a user extension to reuse, in the list we would see which ones have custom advanced rules setup that we may need to remove or adjust.  without having to drill down.
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Elliot Beaudoin, Alum

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Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

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Cecile Glassy, Champion

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This reply was created from a merged topic originally titled See which users have Advance Call Handling rules applied to their phone line(s).

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-05-24  We have thousands of users on our account. 

We need a way to see in the portal and download in CSV format a list of which users have Advanced Call Handling rules applied on their phone lines.  

Partial group of one of our classes of users (these are assigned role in the portal) has a specific Advanced Call Handling rule applied and the criteria in this rule needs to be changed and standardized by our Admin team on the account   

We need a way to see which lines need the correction. 

The only way to do this now, is literally to login to each user one by one. 

This is not Enterprise User Level efficient.