Add back Dialed Number to reports

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  • Updated 8 months ago
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In the current release, dialed number is no longer in the report function.  Reports > Historical Reports > Call Detail.  We used to be able to see the number the caller dialed, but now it only shows the number of the extension that picked up.  I ask that the dialed number column be added back.

Thank You.
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Wayne Klekamp

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Posted 9 months ago

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Chris Duquette, Champion

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it would be good to know if the call was placed directly or through a greeting or main number called. maybe there's a way to see that with a different report view ?
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Wayne Klekamp

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Currently there is not.  I opened a ticket yesterday and it was reviewed along with a report from last year and a current report. RC confirmed the option (column) to see the actual dialed number in the Call Detail report was removed.  NOw you can only see the number of the extension that picked the call up.
(Edited)
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Chris Duquette, Champion

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alrighty, then heres to hoping everyone else feels the same way and votes to bring that back. got my vote
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Saadet - Community Support, Official Rep

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Hey Wayne,

Our Product Team is actually working on getting this feature added back. However, I was not given an ETA yet.