Add call handler's name to Call Queue details report

  • 0
  • 1
  • Idea
  • Updated 10 months ago
In Analytics, when running a report for a call queue and showing the individual call details, it currently shows the "To Name" and displays, repeatedly, the inbound call queue name.  This is not very helpful as I know that's the call queue that received the call - I defined that in the parameters.  It would be most helpful to see the individual handler's name to show who in the call queue handled that call.  That way, we could analyze who is manning the call queue the most.
Photo of lunchroom

lunchroom

  • 70 Points

Posted 10 months ago

  • 0
  • 1

Be the first to post a reply!