When I'm on a call on the mobile app, I would like to have the ability put the current caller on hold and answer another incoming call, just like on my cell phone, desk phone and desktop app. Why is that basic functionality not available on the mobile app?
-
534 Points
Posted 3 years ago
-
130 Points
Mike, Official Rep
-
94,188 Points
On the recent mobile app, version 9.0.2, If you are on a call, (to your RC number) and a second call comes in, you'll hear a "beep beep". If you look at your phone screen, you'll see a button that says "hold and answer". So you do have a chance to tell your current caller something like" Can you please hold, I have another call coming in".
Mike
Mike
(Edited)
I am on version 10.0.3 and this feature is not available for me?
Saadet, Employee
-
68,092 Points
Hi candi ader,
Please see Mike's most recent post which is below.
Please see Mike's most recent post which is below.
-
534 Points
-
90 Points
so when will this be available on android?
-
172 Points
Vonage has this feature on their IOS mobile app. Although I do not know whether this is the same for the android version, I was told there is very little difference between the two mobile app versions.
Mike, Official Rep
-
94,188 Points
I apologize for reporting bad info. I received some bad information so I removed my post above. After looking into this further, I learned that this is currently not possible. On iOS the phones native app takes priority over the RingCentral Mobile app so no notification is received. I'm converting this thread to a feature request.
(Edited)
-
266 Points
Hi Mike, are you aware of any update or timeline for this? Still can't hear a beep when incoming call is coming in while on ios APP, or hold and answer other call, or merge the two calls. Any updates would be great! Thank you sir.
-
140 Points
+1
Mike, Official Rep
-
94,188 Points
Sorry but no, I still haven't received word that this is coming any time soon. Can everyone who wants this please keep voting.
-
174 Points
FYI, I am vetting the various competition to RC and found that Vonage mobile app (at least for iPhones) have this very useful feature which is the main reason I may choose to go with Vonage.
+1
-
120 Points
Jasmine M, Employee
-
1,842 Points
-
140 Points
-
266 Points
This is necessary or the ios APP is worthless. Please add the ability to first, HEAR a sound that notifies us another call is coming in, THEN have the ability to put the original call on hold and answer new call, with ability to toggle back and forth, AND have the ability to MERGE the two calls as well. Is this in the development pipeline or should we shop for a new Phone Application?
J.B. Ferguson, Champion
-
37,358 Points
Malachi...see my response to your previous question.
-
124 Points
I definitely need the mobile call waiting feature! In my business and other fellow business owners, time is money! It is vital to have an open line of communication with customers. Not being able to answer a "call waiting" makes my company seem unprofessional and it could potentially cost me money. I hope this feature is implemented asasp!!!!#callwaitingmobileapp
-
266 Points
Hi Jan, I cannot find your response, can you post a direct link? Thanks so much!
J.B. Ferguson, Champion
-
37,358 Points
-
192 Points
I also NEED this feature. Please... It's absolutely necessary. And it's absurd that the app on Android to have the feature and not for iOS. If you need more requests, here's one more. And btw, absolutely ridiculous the "1000 requests queued" policy.
-
172 Points
FYI Vonage mobile app for iPhone has a call waiting feature.
-
192 Points
I also NEED this feature. Please... It's absolutely necessary. And it's absurd that the app on Android to have the feature and not for iOS. If you need more requests, here's one more. And btw, absolutely ridiculous the "1000 requests queued" policy.
-
172 Points
PAX, check out Vonage. Their IOS mobile app has call waiting feature.
J.B. Ferguson, Champion
-
37,358 Points
Yes Jose...we know! You've mentioned it six times in the past four minutes! The information is appreciated but this is overkill!
-
388 Points
Another yes vote... crazy that this can't be implemented.
J.B. Ferguson, Champion
-
37,358 Points
@ACT and Circus Office,
Here's a recent post from Mike (Official Rep) which helps to answer your questions about absurdity and crazy...
"Regarding the mobile app features (both iOS and Android), many of these requests are more complicated. It's important to know that both Apple and Android purposely limit what we can do with the Mobile app. They almost always prevent anything that will interfere with the operation and functionality of their native applications. This often prevents us from developing features that customers are asking for."
While I am a customer just like you and also would like to see this feature as well as other mobile features being requested, I believe that much of the frustration towards RingCentral is being misplaced. Apple and Google are the ones who determine what can go on their operating systems and what features they can have.
Here's a recent post from Mike (Official Rep) which helps to answer your questions about absurdity and crazy...
"Regarding the mobile app features (both iOS and Android), many of these requests are more complicated. It's important to know that both Apple and Android purposely limit what we can do with the Mobile app. They almost always prevent anything that will interfere with the operation and functionality of their native applications. This often prevents us from developing features that customers are asking for."
While I am a customer just like you and also would like to see this feature as well as other mobile features being requested, I believe that much of the frustration towards RingCentral is being misplaced. Apple and Google are the ones who determine what can go on their operating systems and what features they can have.
-
172 Points
FYI - Vonage has a call waiting feature on heir mobile app that I am currently vetting on my iPhone using current IOS system as of December 1, 2017. Obviously, Apple has not prevented Vonage from providing this VERY USEFUL FEATURE (RC are you listening???)
J.B. Ferguson, Champion
-
37,358 Points
Jose....PLEASE stop!! You have now posted this eight times...seven of them in less than eight minutes!! Twice to Malachi, three times to PAX, once to me and once to Mike!! We get it!! You're not accomplishing anything with the repeated posts, especially when you do it two or three times to the same person and ALL within the same thread!
PLEASE STOP!
PLEASE STOP!
(Edited)
-
172 Points
Jan....the question is "does RC GET IT?"
J.B. Ferguson, Champion
-
37,358 Points
Whether they do or not wasn't the point of my post back to you. The fact is that everyone on this thread will receive everyone of your posts. The sheer redundancy just to make a point was getting absurd. As I posted...we all (iOS users, including me) GET IT. That's why we have opened cases (as I did) and posted here.
Just remember that every provider has issues, including the one you so predominately expounded on.
Just remember that every provider has issues, including the one you so predominately expounded on.
-
172 Points
What I find absurd is RC's inability to provide a basic function that is available on other providers. The point of your post back to me is irrelevant to the issue. I understand that every provider has issues - again not the point. Does RC GET IT? about the sole substantive issue: Why is there no call waiting on an RC IOS mobile app?
J.B. Ferguson, Champion
-
37,358 Points
To answer your question directly....I don't know why!
I am NOT a RingCental employee, nor a telecommunications client developer, nor a mind-reader. However, I am ending my participation in this thread now!
I am NOT a RingCental employee, nor a telecommunications client developer, nor a mind-reader. However, I am ending my participation in this thread now!
-
266 Points
Mike, Official Rep
-
94,188 Points
Sorry it's been a while since we've updated this thread. I do have a little more information. To be clear, the feature is already available on the Android Mobile app. In addition, for those of you that use Glip, our Product Team has been integrating more telephony functions into the application. This is planned to be added to the Glip Mobile app in Q3-2018. Sorry but we can't give an exact date. I understand this involves a pretty complicated code re-write.
Mike
Mike
J.B. Ferguson, Champion
-
37,418 Points
Thanks for the update Mike. Is there any update information with regard to the iPhone mobile app?
Saadet, Employee
-
68,092 Points
Hey Jan, we didn't receive an update :(
J.B. Ferguson, Champion
-
37,418 Points
Thanks Saadet...
-
82 Points
This reply was created from a merged topic originally titled Add call waiting for iPhones..
Why isn’t the call waiting works with iPhones?
Why isn’t the call waiting works with iPhones?
J.B. Ferguson, Champion
-
37,358 Points
It hasn’t been for at least 1 1/2 years. I put in a support case, as I am sure others have. As of four months ago Saadet stated there has been no update.
-
534 Points
-
82 Points
-
112 Points
-
112 Points
Jose R. Valdez