Caller ID for all plans.

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  • Updated 10 months ago
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This is a huge issue for me.  I just signed  up for Ring Central and our entire office is completely and utterly dissatisfied.  In a business it is imperative to see the incoming caller id name.  It is absolutely unacceptable to not offer this feature.  I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name.  Absolutely ridiculous.  Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service.  Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company.  No one is willing to help me with a solution. 
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Tiara Harris

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Posted 3 years ago

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Gary

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This is really stupid.  I agree!  There's other services that include everything.  You may want to look at Switchvox Cloud.
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Tiara Harris

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Unfortunately I was sold this service by ATT and was put into a 3 year contract.  :(  Our office is very upset.
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B. McKool

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Sounds like you are on the "Standard Plan" and need to be on the "Premium Plan" that does offer in-bound caller ID as a feature set.  If you found this out within the first 30-days you do have those first 30 days free of charge and you can re-negotiate your contract with them.  Bypass your normal account representative and ask to speak with a Supervisor and see what can be done.  I would think that something can be done to accommodate your needs here.
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Rickkee

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It is predatory sales practice at best.  You sign on for a "great deal" to find out to get CallerID name, you have to monkey with your Outlook database, or pay an extra $10 per month, per line for the feature.  That will set us back an extra $50 per month for five lines, so we are saving nothing over our old key system and pots lines.   Why nickel and dime for CallerID?  It probably cost RC less than .50c line, so charge me a $1.50 per line and I'll be happy and you can be too.
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Arek Skibicki

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I agree this should either be a standard offering or a separate add-on rather than having to move to the next tier.  This severely hampers one's ability to screen calls and is standard pretty much everywhere else.

Had we known about this, it would have affected our decision to move ahead with RC.
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Henry Butz

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I wanted to add my 2 cents to this conversation.  I have recently migrated my business to rely on Ringcentral rather than my PBX and was surprised to find myself going backwards about 20 years as my logs do not include the caller's name.  With the current pricing, my monthly fee would double to include many other features I do not need or want at the present time - if I wanted Caller ID with NAME.

I would be happy to pay for caller ID with NAME on a per-call basis or flat-rate monthly add-on.  Else, it may be time to look into switching to another company.
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I_Use_RingCentral

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I have the fax plan (fax only plan, no voice).  There is no incoming caller id name on any of the calls.  This is crazy!  I don't see any option to add incoming caller id to any of the fax plans at all.  Please add a caller id name option to all plans, including fax plans, for a reasonable price.
(Edited)
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CHARLIE JOHNSON

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We agree here.  The plainest phone you can get has CallerID, but this advanced phone system does not.  It's an extra cost?  Very dissatisfied with a lot of these features on the phone system.  It is NOT simple to use.
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Chara Matti

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Agreed- unacceptable and needed now! When my team receives a text reply we get no info with it! We cant see the chain of conversation either.

I also desperately need caller a ID option when sending texts like there is for phone as we work in several states and need to select a local area code. Please make this update or we will have to find another option.
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Cecile Glassy, Champion

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Wow was shocked to read this is not a standard feature in all plans. Even cell phones always have it as a standard feature. Please add this in as a standard feature for no additional cost.   The amount of Good Will this would generate is a lot, RingCentral, as you want to make inroads into business level VOIP service, this would be not the thing to quibble and charge extra $ over. 
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Chris Duquette, Champion

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it sounds like AT&T didnt sell it to you correctly and left out vital information. This feature is very common and should be included, but the way ringcentral lays out their plans is quite clear on their front page of plans and pricing. I always mention this issue to potential customers because of issues like this that may arise. 
I agree it should be included but the plans are laid out to make them different and without purchasing features al a carte, this is the way they set up their service plans. If they inlude that, then next it'll be HD voice and then multi level IVR's, at some point the plans have to be different. If they include it then the prices for the plans will increase most likely, would it be worth? maybe to some but not all.
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Chris Duquette, Champion

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You can also add the numbers to a directory and they should show up next time they call. unless i'm mistaken about that, but someone can set that straight or back me up on that to be certain.
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CHARLIE JOHNSON

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Yes, you can add them to a "directory".  A few problems with this.
1 - it takes a LOT of extra time to add each number.  And it always assumes its their home number, and not the Office.
2 - it doesn't always show up, or it shows up when you are about to end the conversation.  Where, it would have been nice to address the customer directly and let them know you appreciate them calling when you answer!
3 - it does show up - several minutes later on the Office@Hand app on the PC screen.
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Cecile Glassy, Champion

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My earlier point was that Caller ID should be included free in all RingCentral plans, as it is free and always included in all commercially available cell plans. It is clear that RingCentral needs feature differentiations for value-added plans but this is a very poor pricepoint issue/choice for customers of business and school phone systems.  RingCentral should really take a look at changing this. 
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hiigaran

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This is one of those things where it's so obviously a play to force people to upgrade to a "Premium" license for something that on all other services is just "Standard"
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Chris Duquette, Champion

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I'd love for it to be included into standard plans as well, I mean it does seem as if the caller ID name and number should be lumped together into "caller ID". The plans are the way they are, whether people think it's an evil scheme to get you to buy premium or not is a matter of opinion. customers won't know to ask that until it's too late so its up to the resellers to understand what they're selling and not leave out information when pitching to someone. I just signed a lawyers office who said he didn't even care he didn't have it, so hes glad the standard plan that would help him save money and upgrade his phone system. 
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Shea Daniel

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I agree with everyone else here we we just changed over to ring central, and had I known that this was not in the package I would not have signed up. Even making this an add on for an extra few dollars a line would be acceptable. We have no need for all the extras in the next tier. I looked over all the sales material I have and do not see anything mentioning caller ID as being included or not as well.
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Chris Duquette, Champion

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i would speak with your rep and see what they can do for you and maybe they can help you out.
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CHARLIE JOHNSON

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Nobody thinks of looking for that feature - its such an old and common feature, it should be standard.  Most basic phones you pick up at any department store has that feature as standard.
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Jan Ferguson, Channel Partner, Champion

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Charlie,

While I agree with you that it is such a common feature that it should be on all plans, it is not the phones that contain that feature/functionality. It is the service, not the phones no matter where you buy them from. Depending on where you live and what phone services are available (ie, Bell system, local phone cooperatives, etc) the service is often billed separately or you have to request it.

Again, I’m with you and everyone else that this should be standard on all plans or at least charge a few dollars extra fir the feature.
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CHARLIE JOHNSON

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I'm sure it's listed on the cell phone bill, or house phone bill - which I rarely look at.  LOL.

It's just super frustrating when it's an expected feature.  It should at least be pointed out that it is NOT included.  And, offered as an option instead of along with a bunch of other features at another level.  Very similar to cable TV.