This is a huge issue for me. I just signed up for Ring Central and our entire office is completely and utterly dissatisfied. In a business it is imperative to see the incoming caller id name. It is absolutely unacceptable to not offer this feature. I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name. Absolutely ridiculous. Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service. Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company. No one is willing to help me with a solution.