Caller ID for all plans.

  • 1
  • 29
  • Idea
  • Updated 10 months ago
  • (Edited)
This is a huge issue for me.  I just signed  up for Ring Central and our entire office is completely and utterly dissatisfied.  In a business it is imperative to see the incoming caller id name.  It is absolutely unacceptable to not offer this feature.  I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name.  Absolutely ridiculous.  Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service.  Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company.  No one is willing to help me with a solution. 
Photo of Tiara Harris

Tiara Harris

  • 372 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
  • 29


  • 152 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Caller ID on incoming calls does not show names!.

This is a big disappointment for us.  We just signed up for Ring Central and realized after talking to tech support a few minutes ago that the caller ID feature ONLY shows a caller's phone number not name because of the Standard Plan that we have!  Are you kidding!!  That's like buying a car and having to pay extra for the back seats, I'm sorry that doesn't come with your vehicle unless you want to get the Enterprise Plan (which from what I'm seeing is more than $50/month).  I must say I'm really super impressed with the overall phone system since I'm the IT Support person but it's really hard for me to 'sell' promote RingCentral with a feature that should absolutely be included.  Standard or Enterprise Plans or whatever should ALWAYS include a feature like full name and number Caller ID because that is a feature that could really make or break some of my customers!

There should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of ALL current phone services.    I hope you take heed on my suggestion!  Thanks, Allan.