Add Custom RingTones for Mobile App, Desktop app and Deskphones

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We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vote on this thread indicating the type of customization you are interested in.
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Mike, Official Rep

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Posted 3 years ago

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HEAVENER

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This reply was created from a merged topic originally titled We would like the incoming ringcentral calls to have a unique ringtone for iphone....
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ORTHOPAEDICS, Champion

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This feature needs to be implemented immediately, it definitely shouldn't even be that difficult because Apple should have already provided the instructions for how to do this if it's already using an Apple ringtone.

But if RingCentral doesn't want to add this feature, at the very least please CHANGE the default ringtone so that it doesn't sounds like a child's toy is going off. A standard ring like Line2 has would be far more preferable.

Unfortunately this probably won't happen for a few more years because in my experience, RingCentral takes approximately 4-5 years to implement a feature, if they even decide to implement it. We are doomed to perpetually receive the "your feedback is under consideration".

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Vahn Balabanian

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This reply was created from a merged topic originally titled RingCentral calls to my mobile App should ring / vibrate differently.

RingCentral calls to my mobile App should ring/vibrate differently (programmable) so we can differentiate our mobile/personal calls from our RingCentral/business calls.
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IT-Allen

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I would love an option to update the ring tones to either have more pre-loaded for the softphone or allowing you to use your own. Our entire office has softphones and its annoying when EVERYONE uses the same exact ringer. 
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Steven Osborn

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Here's another new customer that can't believe there is no way to change the ring and notification tones on the Glip Android app (and iOS).   This is rudimentary stuff and easy to implement.  Please add it!
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Mel

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This reply was created from a merged topic originally titled ios ring tone can I change it?.

Is there any way to change the ring tone on my iphone for the app?  It uses a different one than my regular calls, but I don't want to use the xylophone which seems to be the default.
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saracovar

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You can view a lot of free ringtones for iphone here: https://ring320kbps.com/category/iphone-ringtone/
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Suonerie Telefono

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Wow! it's good ringtones site. 
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Saadet, Employee

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Official Response
Hello Everyone! I wanted to provide an update :) Currently our Product Team is working on creating more options for customizing your ringtone on the RingCentral (Glip) Mobile App :) This will make it so you can differentiate a call that is coming into your personal cell phone versus a call coming into the RC app.

 In Q2 I will learn more about a solid ETA :)
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Caleb

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Hi Saadet - is there work being done to offer this option on the RC Phone app as well?... or is RC Phone becoming a second class citizen?
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Joe Talaga

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Great! I can't wait! In my case, my RC phone app always rings the Xylophone tone, which is fortunately different from my normal ringtone. I will want to switch from the Xylophone tone once I'm fully transitioned out of On Call support, since that ringtone immediately raises my blood pressure. :-D
(Edited)
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Saadet, Employee

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Hey Caleb, not at this time, unfortunately :(
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Tim Burton

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Hi Saadet - it is now Q2. Any update on this feature addition? 
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Saadet, Employee

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Hey Tim, the feature is now live for the RingCentral mobile app (previously Glip). I haven't heard anything new about the desktop or web versions of the app yet. I'll keep you all posted if I do!

This feature will not be available for the RC Phone app.
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Jon Eaton

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Has this been completed?
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Saadet, Employee

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Hey Jon,

You can slightly customize ringtones for the Android and iOS mobile apps.
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Bob Robinson, Champion

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This is a good start, but I'd like to be able to set a ringtone and/or vibration pattern for specific people in my contact list.  It looks like I can differentiate between iPhone calls and RingCentral calls, but not for specific users, and not for calls into ring groups vs. my direct extension.  Are there any plans for expanding this feature?
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Bob Robinson, Champion

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This is a good start, but I'd like to be able to set a ringtone and/or vibration pattern for specific people in my contact list.  It looks like I can differentiate between iPhone calls and RingCentral calls, but not for specific users, and not for calls into ring groups vs. my direct extension.  Are there any plans for expanding this feature?
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Connie Harris

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This reply was created from a merged topic originally titled Phone Tree Ring TONE- from outside the office.

We have a small office with 5 desk extensions. We have it set that the entire Ring Tree rings when an all inbound call comes in. When the live receptionist answers and transfers to one of the five extensions its the same ring. The ring tone is the same if it is an Office Call or a transfer the receptionist extension.
*This is for inbound calls from the public. NOT the hold music or tone thats fine.  
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Yan Shaulov

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Thank You for letting us have ring tones to differentiate RC VS iPhone. BUT the new Ring tone choices are weird.  None of them are loud, and NONE are Office tones! Please Help!! 
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Saadet, Employee

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Hi Yan, I've shared your concerns with our Product Team. Hopefully they'll continue to add more ringtones to the app!
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Arlene

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It would be every helpful to have a different ring if the call is coming in from an extension versus one that is coming in from the outside.  
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David Laake

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Is this planned? It is critical.
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Peter Mendola

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+1 for this...for us we'd like the blind transfer ring tone to be different than the main ring tone
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Leah Luo

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i want a different ring tone on my deskphones for different numbers (toll free versus local)
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Jennifer McDonald

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This reply was created from a merged topic originally titled Ring Styles per which line the caller is dialing..

I answer the main line, as well as I have clients that call my direct extension. I would be extremely helpful to myself and my co-workers if the ring styles could be different per which line the client is calling.
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Kenneth Osborne

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Would like one ring tone for external calls (call groups) and a different one for internal calls (user extensions)
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David Laake

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Is there any plan to add ring tone options to desk phones or desktop app to show a difference between and internal or an external caller? 
(Edited)
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Colleen Vickers

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Hey RC, any updates on timing for this feature? I also have a lot of people asking to be able to set up separate ring tones for people calling their direct dial number vs a call coming in for a call group they're a member of. Looks like a popular request. Wondering what the ETA is.

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Jessica - Community Moderator, Official Rep

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Hey Colleen, 

I checked with product and additional customization for ringtones, as far as differentiating internal and external calls is not on the roadmap. If this changes, we'll update this thread! 
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Suzy Schutz

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This reply was created from a merged topic originally titled Please make custom ringtongs an option on iphone app..

Please make it possible to use custom ringtones on iphone for all ringcentral calls. I think you might be the only company that doesn't already offer this. Please. The current choices are soooooo bad. THanks.
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John Hardin

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This reply was created from a merged topic originally titled Is there a way to install custom sound files for use in notifications?.

I have a lot of individual chats and teams in Glip, and there are not enough notification sounds provided by Glip to provide clear audio cueing that specific important ones need attention.

It would be very nice if there was a way to install custom sound files for use in notifications.

I realize this might be problematic when migrating across platforms, so perhaps each chat/team could have a custom override sound that would be used if it was available and a default that would be used if it was not (e.g. on a phone where the sound files haven't been uploaded yet).

Just providing a folder where sound files could be dropped and a way to associate a given chat/team with a given sound file in that folder would be outstanding!

Thanks.
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John Hardin

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So, RC considers chat notification sounds in Glip and ringtones for phone calls to be logically equivalent?