Add Custom RingTones for Mobile App, Desktop app and Deskphones

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We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vote on this thread indicating the type of customization you are interested in.
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Mike, Official Rep

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Posted 2 years ago

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Mitch

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This reply was created from a merged topic originally titled Deskphone: assign different ringtones for Call Queue and user extensions?.

Is there a way to change the ring tone to differ between an incoming call going to the Call Queue and an incoming call going directly to an extension.


Thanks,
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Dave Ptasienski

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This is exactly what we are looking for.  We need a different ring for calls routed to individuals from our call queue vs calls dialed directly to an extension/DID.

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FuneralDIR

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I'd like to see this as well.  I would like to be able to setup the tones depending on external and internal calls.
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Ashley McKinzie

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Yes! It would be great to be able to customize ring tones for incoming calls based on internal, external, or call queue calls.
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Colleen Stanish

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Everyone at our company is interested in this as well!
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John Manwell

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This reply was created from a merged topic originally titled Desktop App: add more ringtones.

We would like to have more options for ringtones in the desktop app. Currently there are only "bell" and "classic" as ringtone options.

We have no physical phones; our users only have the desktop app. Additionally, we're in an open-office environment so it's difficult to distinguish who's phone is ringing.
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Ali Imdad

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Really feeling bad about your "analysts and marketing Team". This statement depicts that you people are TOTALLY unaware of your target market and current user profiles. 
TKO- Did you download the custom ringtone for your desktop phone? If so, how did you get it on to the phone? Thanks!
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Alejandro

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This reply was created from a merged topic originally titled Hard Phone: different ringtones for different lines.

We have the main receptionist with a Polycom IP650 and the admins with the VVX 500's. The idea is that the 2 admins will hear when the main line is ringing, however, they would like it to be a different ringtone from their direct line. So there would be a ringtone for the main number and a ringtone for their direct number.
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Doug

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This reply was created from a merged topic originally titled Mobile App: Customize Alerts and Ring Tones.

Is there a way to change the ringtone that I hear in my bluetooth Blue Ant Q2 headset when receiving a call through the mobile app on my iPhone. The ringtone is Marimba and is not selected as a ringtone for any setting on my iPhone. I tried other bluetooth headsets with the same result.
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Sherri St. John

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We have 15 Polycom phones & all ring the main line.  We would like different ring tones to differentiate between main line calls, direct line calls & inter office calls.
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Eric L

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Need a way to set a custom ringtone for the Mobile App so that a user can differentiate between incoming calls to their cell phone, and calls to the Mobile App.
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Amanda Brilliante

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1000% AGREE!!!!  I would like to know if it is a personal call direct to me, or one comin through ring central - therefore, I would like to have a different ringtone for incoming ring central calls  rather than have it use my standard (personal)  ringtone!
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Hi Amanda, cant you just set the ring tone on your cell to look for the Ring central originating number?  This way when the call comes from Ring central the ring tone will adjust accordingly based on the incoming number?

I have not tried this but it should work that way.

Thanks

Chuck
Certified RC Installer
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Susana Arciniega

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I agree with Amanda, the option to personalize the ringtone based in the saved contact number is not helpful since we have thousands of costumers calling.... 
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Saadet - Community Moderator, Official Rep

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Official Response
Hello Everyone! I wanted to provide an update :) Currently our Product Team is working on creating more options for customizing your ringtone on the RingCentral (Glip) Mobile App :) This will make it so you can differentiate a call that is coming into your personal cell phone versus a call coming into the RC app.

 In Q2 I will learn more about a solid ETA :)
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Caleb

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Hi Saadet - is there work being done to offer this option on the RC Phone app as well?... or is RC Phone becoming a second class citizen?
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Joe Talaga

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Great! I can't wait! In my case, my RC phone app always rings the Xylophone tone, which is fortunately different from my normal ringtone. I will want to switch from the Xylophone tone once I'm fully transitioned out of On Call support, since that ringtone immediately raises my blood pressure. :-D
(Edited)
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Saadet - Community Moderator, Official Rep

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Hey Caleb, not at this time, unfortunately :(
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Tim Burton

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Hi Saadet - it is now Q2. Any update on this feature addition? 
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Saadet - Community Moderator, Official Rep

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Hey Tim, the feature is now live for the RingCentral mobile app (previously Glip). I haven't heard anything new about the desktop or web versions of the app yet. I'll keep you all posted if I do!

This feature will not be available for the RC Phone app.