Add Custom RingTones for Mobile App, Desktop app and Deskphones

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We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vote on this thread indicating the type of customization you are interested in.
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Mike, Official Rep

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Posted 3 years ago

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Tara Pivotto

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This reply was created from a merged topic originally titled Custom Ringtone from Auto Attendant.

I have a ringtone specific to incoming calls so that my calls, when away from my desk, are not confused with others in the office. I have noticed that if my line is called directly (automatically forwarded to my cell phone) my chosen phone ringtone comes through. However if my name/number is selected through the Auto Attendant, a different ringtone is used. I would like for all ringtones to remain the same.
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Kurt Triffet

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Good to know. All these companies seem to be a little sketchy. I just talked to the overseas call support at RC and realized that the posted web prices were lacking the true amounts.
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Chance Blessing

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If you think this is sketchy, they've been having complaints about the E911 list management for the last year and have adamantly stated multiple times they have no plans to improve the system. To me that's just blatantly leaving problems on the table.
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Chance Blessing

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If you think this is sketchy, they've been having complaints about the E911 list management for the last year and have adamantly stated multiple times they have no plans to improve the system. To me that's just blatantly leaving problems on the table.
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Ken

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I was an 8x8 customer and can tell you RingCentral has been awesome since we moved and it really was a better option and more solid solution for my company.
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Tina

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I would love a custom ringtone other than the standard.
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Mitch

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This reply was created from a merged topic originally titled Deskphone: assign different ringtones for Call Queue and user extensions?.

Is there a way to change the ring tone to differ between an incoming call going to the Call Queue and an incoming call going directly to an extension.


Thanks,
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Colleen Stanish

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Everyone at our company is interested in this as well!
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Marilee Silvester

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I wiould really appreciate some movement on this issue!  Looks like it has been discussed for quite awhile and would be very helpful for my office.
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David Laake

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I would like to see at minimum the ability to set a different Ring Tone based upon Internal or an External call. This is a pretty big deal. Another options would be to allow some number of custom ring tones based upon extension number or caller ID. Preferably on the Desk phone but if it cold simultaneously ring the desktop then maybe that solves the issue too.
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Paul Becker

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Absolutely vital to differentiate between internal and external calls based on ringtone.  This feature was available on our old on-premise system.  We didn't realize it wouldn't work with RC.  A "must have" on our handsets.  Our owner is ready to quit RC and go back to on-premise.
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zach podolsky

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I agree.   We would like to be able to have unique ring tones for call groups/queue members on their  desktop phones(vvx 450). The second part of this would be having the ability to change  ring type for internal vs external calls.  
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John Manwell

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This reply was created from a merged topic originally titled Desktop App: add more ringtones.

We would like to have more options for ringtones in the desktop app. Currently there are only "bell" and "classic" as ringtone options.

We have no physical phones; our users only have the desktop app. Additionally, we're in an open-office environment so it's difficult to distinguish who's phone is ringing.
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Ali Imdad

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Really feeling bad about your "analysts and marketing Team". This statement depicts that you people are TOTALLY unaware of your target market and current user profiles. 
TKO- Did you download the custom ringtone for your desktop phone? If so, how did you get it on to the phone? Thanks!
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James Niday

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This reply was created from a merged topic originally titled Add different RingTones for Incoming call vs. transferred call.

There needs to be a feature to distinguish between an incoming call and a call being transferred. My co-workers do not know if a new phone call is coming in or if I am transferring a call to them
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Alejandro

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This reply was created from a merged topic originally titled Hard Phone: different ringtones for different lines.

We have the main receptionist with a Polycom IP650 and the admins with the VVX 500's. The idea is that the 2 admins will hear when the main line is ringing, however, they would like it to be a different ringtone from their direct line. So there would be a ringtone for the main number and a ringtone for their direct number.
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Doug

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This reply was created from a merged topic originally titled Mobile App: Customize Alerts and Ring Tones.

Is there a way to change the ringtone that I hear in my bluetooth Blue Ant Q2 headset when receiving a call through the mobile app on my iPhone. The ringtone is Marimba and is not selected as a ringtone for any setting on my iPhone. I tried other bluetooth headsets with the same result.
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Sherri St. John

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We have 15 Polycom phones & all ring the main line.  We would like different ring tones to differentiate between main line calls, direct line calls & inter office calls.
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Eric L

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Need a way to set a custom ringtone for the Mobile App so that a user can differentiate between incoming calls to their cell phone, and calls to the Mobile App.
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Amanda Brilliante

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1000% AGREE!!!!  I would like to know if it is a personal call direct to me, or one comin through ring central - therefore, I would like to have a different ringtone for incoming ring central calls  rather than have it use my standard (personal)  ringtone!
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RC-Installer, Champion

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Hi Amanda, cant you just set the ring tone on your cell to look for the Ring central originating number?  This way when the call comes from Ring central the ring tone will adjust accordingly based on the incoming number?

I have not tried this but it should work that way.

Thanks

Chuck
Certified RC Installer
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Susana Arciniega

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I agree with Amanda, the option to personalize the ringtone based in the saved contact number is not helpful since we have thousands of costumers calling.... 
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Saadet, Employee

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Official Response
Hello Everyone! I wanted to provide an update :) Currently our Product Team is working on creating more options for customizing your ringtone on the RingCentral (Glip) Mobile App :) This will make it so you can differentiate a call that is coming into your personal cell phone versus a call coming into the RC app.

 In Q2 I will learn more about a solid ETA :)
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Saadet, Employee

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Hey Tim, the feature is now live for the RingCentral mobile app (previously Glip). I haven't heard anything new about the desktop or web versions of the app yet. I'll keep you all posted if I do!

This feature will not be available for the RC Phone app.
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Jon Eaton

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Has this been completed?
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Saadet, Employee

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Hey Jon,

You can slightly customize ringtones for the Android and iOS mobile apps.
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Bob Robinson, Champion

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This is a good start, but I'd like to be able to set a ringtone and/or vibration pattern for specific people in my contact list.  It looks like I can differentiate between iPhone calls and RingCentral calls, but not for specific users, and not for calls into ring groups vs. my direct extension.  Are there any plans for expanding this feature?
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Bob Robinson, Champion

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This is a good start, but I'd like to be able to set a ringtone and/or vibration pattern for specific people in my contact list.  It looks like I can differentiate between iPhone calls and RingCentral calls, but not for specific users, and not for calls into ring groups vs. my direct extension.  Are there any plans for expanding this feature?
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Arlene

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It would be every helpful to have a different ring if the call is coming in from an extension versus one that is coming in from the outside.  
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David Laake

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Is this planned? It is critical.