Call Logs: How can I see what ext. took the call in the call logs?

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  • Updated 3 years ago
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We have multiple locations and need to have the call logs display the extension called and the extension that answered.  Right now, all the calls are lumped into one pile on the screen and you have to use filtering to look at each extension.  This is added steps that can be eliminated simply by showing the extension called and the extension that answered (they can be different for us because we use call queues with multiple extensions in each call flow and we want to see who actually answered).  The current call log screen shows you the number that called in but you don't see the extension it called or the extension that answered.  need to display both of these on the call log screen. 
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Chris Zimmerman

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Posted 3 years ago

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Kim, Alum

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Have you selected "Detailed"? 

(Edited)
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Chris Zimmerman

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wow, i never saw that link and it was right in front of me.  i think that will help.