Add internal notes to extensions

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  • Idea
  • Updated 1 year ago
  • (Edited)
  1. Account type: Canada
  2. A brief description of the business: Law Firm
  3. A high level description of the product or feature being requested:
    The ability to add internal (only visible to admins) notes to each extension to assist with sorting/managing the lines. This could go under the 'User Details' pane on each extension with a small textbox (at least 300 characters) to provide some space.
  4. A typical use case scenario explaining how your business would use the feature
    I often have extensions for external services, or have extensions which are being transitioned/modified in some way. Right now I need to track these in our internal ticket system instead of being able to do it within RC. I can imagine those with hundreds/thousands of lines face the same issue.
  5. Benefit of such feature
    If notes were available they could be used to save time/hassle/confusion when changing extension numbers, re-assigning phone numbers, keeping track of users which have requested a custom (non-standard) profile setting so when I see that setting later I don't change it back thinking it was done in error. Having a simple note would be a big time saver.
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Posted 2 years ago

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IT Support

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