Hold Music: Add more hold music options

Requests that RingCentral add more hold music options.

Kim, Alum

43,984 Points

Posted 5 years ago

5 years ago

Jeff Auerbach

324 Points

This reply was created from a merged topic originally titled Please provide a way to change the on-hold music in the conference calling featur....

The music on-hold during a conference call is really bad. Is there a way to change that or use custom onhold for the conference calling feature?

Comment

5 years ago

Chris Welle

198 Points

This reply was created from a merged topic originally titled Streaming Internet Radio station for Hold Music.

Is it possible to have the hold music play a streaming internet radio station?

I host a live internet radio show and use ringcentral as the phone system for the show. I would like my listeners that call in to hear the streaming show (MP3 stream) as they are on hold.

Is this possible with RingCentral?

Comment

5 years ago

HNLSFO1

184 Points

This reply was created from a merged topic originally titled streaming hold music.

live streaming music? Would like to have a feature where you can stream music feeds as a choice like many other VOIP companies are starting to offer! If you already subscribe to a music provider e.g. Pandora, SkyFM and or have a url for a live music feed why not use that instead? Kinda like having your local radio station playing on your old KSU.
Mahalo!
Noa

Comment

1 person likes this

5 years ago

Bonni

282 Points

This reply was created from a merged topic originally titled Add the ability to adjust volume for hold music & greetings..

Customers are complaining that the hold music is too loud. How do we adjust the volume? We are using softphones.

Comment

1 person likes this

5 years ago

Steve Panovski

102 Points

This reply was created from a merged topic originally titled More than one music on hold announcement..

Love the service! Looking to have more than one announcement that users hear that interrupt the music on hold. Any ideas on how to accomplish this?

Comment

5 years ago

Felicia Greenbaum

152 Points

This reply was created from a merged topic originally titled music on hold in conferencing feature.

My team would love to be able to change the music on hold in the conferencing feature. We don't love the current selection.

Comment

5 years ago

George Friedl

82 Points

This reply was created from a merged topic originally titled Stop Hold Music during Call Flip?.

Is there a way to flip to another phone without the hold music playing?

Comment

5 years ago

Alex Bell

112 Points

This reply was created from a merged topic originally titled can we have the feature to turn off the hold music and play announcement when dia....

Comment

5 years ago

pgodfrin@hartfamilymedicine.com

122 Points

This reply was created from a merged topic originally titled Default Greetings and Hold Music.

I have set a greeting for the whole company, and also hold music. However, each extension seems to override this. It would seem useful to have a comany wide setting "Extensions default to Company Greeting" and/or "Company Hold Music". That would permit a consistent interface to the customer and avoid the admin from setting each extension individually. At that point, if an individual extension needs a different greeting, and/or a different hold music, one can change just that extension.

Comment

1 person likes this

4 years ago

Kim, Alum

43,984 Points

Official Response

Please VOTE in the upper right corner to request this app.

UPDATE: 2 more where added a while back "Mobile Best". They do have interruption messages included in them ...so listen to 20 seconds to hear the message.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1304099/29415-4lyref_inlinepng1446560346

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1304099/29415-4lyref_inlinepng1446560346

(Edited)

Comment

4 years ago

Felicia Greenbaum

152 Points

Agree that the music on-hold during a conference call is really bad. Would love a way to change that or use custom onhold for the conference calling feature? Thanks!!

Comment

2015-11-04T15:37:10+00:00

Kim, Alum

43,984 Points

Are you referring to RingCentral Meeting Conference, or regular Conference calling?

(Edited)

2015-11-04T16:01:19+00:00

Felicia Greenbaum

152 Points

regular conference

4 years ago

Help Desk

82 Points

This reply was created from a merged topic originally titled Change the default music for conference hold music.

RingCentral controls the default hold music. As a company, we would like to update this to fit our style.. the music is depressing! Called but the hold music is set for all RingCentral users.. is what I was told

Comment

2016-03-07T21:35:30+00:00

Claudio (Customer)

14,170 Points

Using the Custom Option you can use the style that fit your company...

Related Categories

Company Settings

Call Queue Group Settings