Add notification for completed transfer.

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  • Updated 3 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: Add a notification for completed call transfers

  1. Account type:
  2. A brief description of the business:
    Technology Consulting/IT/Managed Servece Provider
  3. A high level description of the product or feature being requested:
    A tone or notification to the target line when you complete the attended transfer.
  4. A typical use case scenario explaining how your business would use the feature:
    Current Issue: You receive a phone call. You are going to complete an attended transfer You talk with the target user and tell them who your are transfering to them. You press the transfer button and are then able to hang up. There is no notification for the target line that the call has been transfered. We currently have to do sort of a count down ("The caller will be on the line when I hang up. Ready? Three, Two, One..." [transfer button].
  5. Benefit of such feature:
    This would prevent the ackward "Hello. Hello. Ohhh. Hi!" and the count down we currently have to perform to prevent the confusion.
  6. Include any related case number if applicable:
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Timothy Garner, Champion

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  • Small Annoyance

Posted 4 years ago

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Photo of Teresa Habeck

Teresa Habeck, Champion

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I agree, it is a bit awkward when you realize that was actually transferred. I think a simple audible notification may be well received here as well.

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