Contacts: Add Picture - upload picture and be seen company wide in any app (softphone, smartphone, users)

Mike, Official Rep

94,158 Points

Yes, If you locate the contact you want to add the photo for, and click in the image place holder, the next screen will give you an option to import an image.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1223008/14199-1sz5qrp_inline.png?1434640755

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1223008/14199-1sz5qrp_inline.png?1434640755

Comment

2018-04-12T21:37:36+00:00

Jack Reeves

60 Points

I put the mouse over the blank picture and nothing happened.

2018-04-12T21:40:07+00:00

Saadet, Employee

68,042 Points

Hey Jack, did you try clicking on it? Hovering won't give you the option pictured above

2018-05-17T18:12:40+00:00

Jack Reeves

60 Points

I don't have the blank picture logo now when I click my contact details. I must have a cheap version of Ring Central.

2018-05-17T19:06:06+00:00

Saadet, Employee

68,042 Points

Hey Jack, could you share a screen shot of what you're seeing?

2018-08-29T20:35:22+00:00

90 Points

Hey Saadet, what should we do if we get the error message "Cannot upload selected image. Please try to upload different image."

I've tried different images with different formats (JPG vs. PNG) and still get the same error message each time. Thanks!

2018-08-29T20:47:44+00:00

Saadet, Employee

68,042 Points

Hmmmm....have you tried varying the size of the file? I wonder if that has something to do with it? I just tried it on my softphone and didn't have any issues...I used a JPG that was 149 KB

2018-08-29T20:57:54+00:00

90 Points

Seems to still be an issue on my end. I resized the image cause the original was fairly large. The new size information is below but still throwing up an error. Screenshot attached, although I blocked out personal numbers.

155x157 pixels( 16.8 KB )

Image httpsd2r1vs3d9006apcloudfrontnets3_images1748919RackMultipart20180829-52185-1fbh5dk-2018-08-29_1656_inlinepng1535576242

2018-08-29T21:04:22+00:00

Saadet, Employee

68,042 Points

Hmmm....what version of the softphone are you on? Have you tried logging out/in?

2018-08-29T21:43:49+00:00

90 Points

I attempted to restart the application and that didn't seem to work. Current Version: 10.1.2.31099.

2018-08-30T13:36:28+00:00

90 Points

If it makes any difference, I was able to login via the mobile application and upload the same image and it worked fine. I would consider my specific situation resolved, but the fact that the desktop app seems to be having uploading issues.

2018-08-30T13:42:01+00:00

Saadet, Employee

68,042 Points

Hmmm..that's weird! I'm on the 10.2 version so maybe once your account gets updated, you will no longer have the issue. The update will finish at the end of September so try again after you get the update and let me know if it's not working :)

Carissa Hawkins

80 Points

will this then show up in everyone's directory company wide & just not one mine solely?

Comment

1 person likes this

2015-06-18T21:05:53+00:00

Mike, Official Rep

93,468 Points

Sorry, each user will have to add the images.

Eddie Forero

3,904 Points

This reply was created from a merged topic originally titled Add Pictures in Mobile App.

It would be nice to add avatar, or images to user accounts. If you have a good amount of people in your organization it would be cool to see the faces of users when looking at their presence in the mobile app.

(Edited)

Comment

1 person likes this

Kelle

162 Points

This reply was created from a merged topic originally titled Enhancement Request: Add pictures to company contacts.

I can add pictures to my individual app, but we would like to upload the photos in the company admin portal so they show for all our users.

(Edited)

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Kelle

162 Points

(Edited)

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3 years ago

Jim Squires

110 Points

I agree with the original poster. It would be a great feature from an admin standpoint to be able to import pictures for users.

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Jeff Stucki

382 Points

This would be a great feature for Admins. It is difficult to get users to upload a photo. I would like a way to upload a photo of each user that would show under contacts on softphone and mobile app.

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Luis Rodrigues

60 Points

Absolutely agreed that this ought to be possible at the ADMIN level.
We do that now for other applications - with a dispersed workforce it really helps to be able to upload the photos, and to do centrally.

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John Walker

376 Points

Just wanted to say that I think this would be a great feature to have as an admin!

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Dave Marler

142 Points

Not only would this be great for the admin but as we reissue numbers to new users, they are stuck with the previous employee's pic until they can figure out how to change it or we have to assign an IT member to go to them and remove it.

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Duke

70 Points

Second. Everything.

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Adam Heusdens

140 Points

I agree with all on making this an admin feature.

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Craig Lohman

1,118 Points

As a new RingCentral user, I was surprised that this was not a standard feature. Please add the ability for the admin to add pictures for all users. Another consideration would be to have RingCentral link profile pictures from other products such as Office365, Skype, LinkedIn, etc.

Comment

1 person likes this

Leland Moore

154 Points

Please add this functionality soon.
We need to be able to use our company standard pictures and not rely on employees to use pictures from their latest fishing trip.

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