Add Queue Wait Time update for caller

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  • Updated 6 months ago
Callers need to have a wait time estimate announcement while on hold.
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Zhuchkan

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Posted 1 year ago

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Danno, Champion

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That is a Call Center feature and Ring Central does have it in their Call Center package.
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Chris Duquette, Champion

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that would be great, also im not sure if its available in queues yet, but being able to press a key ( i.e. #, *) to leave a message and be called back would be cool as well. (unless it already happens)
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Paul Cashen

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This reply was created from a merged topic originally titled Call Queue: Notify caller with number of minutes before call is answered..

Call Queue for caller to know how minutes is left before someone will answer their call
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Jennifer Franks

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This reply was created from a merged topic originally titled Callers in Que announced and/or Estimated caller hold time, based on Que hold tim....

Callers in Que announced and/or Estimated caller hold time, based on Que hold times