Funny, back in 2009 Ring Central was cutting edge... this text thing is making Ring Central look like a dinosaur now. Text is becoming everything to cutting edge businesses, sad to see RC cant seem to keep up anymore. :( Even the 24/7 Tech support on a Saturday is chat only and it all on 1 guy.
Just ported a business cell phone in to a new ring central account and it is looking like a mistake as another post said it takes up to 14 days to get text working.... Am I the only business that is going though a crap storm with customers leaving us because we are ignoring them by not receiving their texts??? Top that with the fact that only the operator can respond....this provides less flexibility than a cellphone. At lease we could hand the cell phone to someone else if we are busy.
The crazy thing is this was an option before and they took it away...
- Account type: U.S.
- Insurance company
- I want my SMS recepients to see my main number - 7043695270 instead of my Digital Line
- This would allow my customers to call the main number which has its own call handling rules instead of calling my direct line
- Callers will be routed to the correct person
- 8 user extensions, 1 Digital Line
I know that because I've been waiting over a year, and threads related to SMS auto-response have been under discussion here for over 2 years.
Our Account Manager really wants to be helpful, but can't tell me why they won't add this feature, one that seems to be requested by so many customers.
They can only say that they haven't received enough requests to implement it yet (how many will it take??)
Best of luck!
Am I the only one who wants all my staff to be able to reply to texts from the main line (and check VMs to the main line via their own phone app)? How do y'all get by without this feature?