SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number

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  • Updated 2 weeks ago
  • (Edited)
earlier versions of desktop app have a drop down field that allows you to switch caller ID for text messages (SMS).  in verison 8.0.4 it is gone and test support said it has been removed.  THIS NEEDS TO BE ADDED IN.  Why was this removed?
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Chris Zimmerman

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Posted 4 years ago

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Chris Zimmerman

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Update to my original post.  Turns out, it was and is still working for the operator, that was my mistake.  However, we need this to work for non operators.  since it works for the operator, the code is there to make it work for all users.  Can we get it turned on for non operators? 
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Mike, Official Rep

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I'll edit the main title of this thread to indicate this and we'll leave this an active Idea topic so others can vote. 
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Chris Zimmerman

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Mike, can you change the title to read "SMS: Allow all users (not just operator ext) to text messages (SMS) from any Number".  We need to be able to text from any of the auto reception numbers available since our call center represents multiple locations and the realtors want to see the text coming from the franchises location. 
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BISHOP

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Yeah, this title is better than the current one. We have multiple company numbers and we should be able to allow any user to send SMS out from any of them as needed, not just the main number.
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Tony Ochoa

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For this option to work optimally, I would suggest that the number used to send out the SMS would have the option to be masked with the main business number, on that way if the customer was to reply to the SMS the SMS would reach back to however sent it, and not to the main number.
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Jon Carissimo

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Really need this feature. The way ring central is setup to only allow one phone per user, we have multiple users that could be considered the operator based on the day and time. To make this congruent with your offering, there really should be the ability to text from the company number from any user. If you want to make it so it can be more limited, just have it be an option on the menu for which numbers are allowed for certain users. But to only allow one user access to the companies main number is just ridiculous, think if this is how phone calls were handled? I appreciate ring central generally being ahead of the curve just by having the ability to text, but the way I see it, maybe 5 years down the road, texting a business will possibly replacing calling. Would it make sense then to only allow a single user? Absolutely not. Just like it is absurd to only have one user be able to take calls from the company number.
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BISHOP

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Admins should be able to allow/disallow any user to text/call from ANY company number, not just the main number.
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Chris Duquette, Champion

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would be good if it came unprogrammed for every user but then an admin could give permissions to whoever they like to give ability to use main number to text. just to think this through a little more, hopefully it wasnt mentioned already, if everyone can text out through the main number, if someone responds to it where would it go? how would the responding text know which user to go back to if it was sent from a main number and not a direct number?
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BISHOP

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the softphone should list out all potential text numbers, and let whoever has access to text to/from that particular company number see all conversations in and out on that line. like Jon Carissimo mentioned in another comment with the multiple inboxes etc.
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Jon Carissimo

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I think the easiest solution would be to use a drop down in the app. Just like the drop down on the dialer to select the number for the caller id. That way there would basically be multiple text message inboxes that are completely separate. An admin could allow a user to use the main number and then they can switch back and forth between the company text message inbox and their personal inbox. We've been really itching for this feature since basically everyone in our company needs access to the main number text messages. We have been using an extra extension that everyone logs into but that severely limits the capabilities of ring central when all the users are logged in with the same extension. I hope this feature is on the radar for the developers because it would be a game changer!
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The Spa

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Please add this function back. Clearly programmers ARE NOT the daily users like us. Even a cheap telephony program would allow user to do this.
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Steve Burdick

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Yes please it's hurting us as well we are being sent a lot of text to our main which points to a department (queue) and I have to keep one ringcentral app logged into that extension to monitor and respond to all which puts a strain on me when I need my entire team to be able to help with sms to the main #.  We should be able to specify who get's the inbound text and who can reply to those text sent to our main.   
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Tonia Dunbar

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Please add this as it is a critical need for our business and most businesses. With the advancement of technology send text messages more than talking on the phone these days. VERY IMPORTANT Feature. 
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Cairn Center

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Please add this feature as this is essential for our business need as well. 
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Todd Kaufman

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Voted, but since this is SO obviously a need why do we have to vote and try and sell Ring Central into what is obviously helpful for their clients?...
Seems if take allot of push to be treated well around here...
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Mike, Official Rep

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Hi Todd,  Sorry for the frustration. I realize some requests seem to be pretty simple, however, regardless of how easy, or complex they are, they still require developer resources and go through a prioritization process.   Unfortunately we can't give any ETA on this one. 

Mike 
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Lee Erickson

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This one issue has me contemplating moving my company and their lines to another phone provider at the first of the year. It is hard to run a company when only one has access. 
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Audio Obsessions

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We really need this to be implemented in some format.  Provideing tech support to multiple clients, and managing new incoming text request on personal lines has to go.  I would love to be able to see all business related text threads, and respond as a group (support, sales, etc.), while being logged into my own extension...
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Jon Carissimo

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It's amazing that this thread was started 2 years ago and still no progress or even an ETA. Especially considering that this was a feature that was removed.
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Chris Duquette, Champion

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just keep it at the top of the pile and we'll see what happens..
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Jon Carissimo

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Recent rollout of features with no updates for SMS whatsoever. Increasing cost also of the new Mobile User charges,, still no new updates. Looks like RingCentral, who used to be cutting edge, is just turning into another outdated phone company that increases service fees while not adding any new features. 
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Dispatch .

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I posted here like 2 years ago (as well as many other people) and still no progress. This text thing is out of my understanding. I believe lots of businesses are texting and if they have 10 lines they don't want to text from 10 different phone numbers which is the case with Ring Central. I found a solution. I put all users on operator extension which allow them to send text messages from main number. So now I have 10 users with 10 lines merged in operator extension. But I faced another problem. All my employees started having other problems with RC like delays in connecting phone calls, delays in receiving texts, some calls appear as missed although nobody saw them ringing. Tech support told me that's because we have too many users within the same extension. It should be just one user on one ext. So we'll be switching to another phone system. But for those of you who have just several users, my solution may work if sending text from main number is more important to you than your team members having separate extension.
Dispatch, please post back here if you find a better company for this.  I also have the same issue.  Thanks for your work around.  They need to just allow more soft phone users to log in at once.  I believe I am able to log into the same account on 3 computers.  If all you people have cell phones, there does not seem to me a limit on the cell phone app if 10 users are all logged into the same account.  

I run an insurance business and customers don't want 10 different contact numbers for my office and we all want to see the text coming in so the first available person can respond 
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Jason Heller

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I think it is totally unacceptable that this isn't a feature with Ring Central!  The importance of multiple team members being able to field text messages to the main number is critical.  But - even more concerning to me is that this thread shows that CUSTOMERS have been asking for this for over 2 years and still it hasn't been addressed??  What a reprehensible customer service practice...