For the time being, you can configure the the device as a VVX 500 in the web interface and provision the the provisiong server address in the phone as pp.ringcentral.com/provisioning/polycom_v4/VVX500/MACADDRESS. This will allow you to program presence keys, intercom, page, etc.
" For the time being, you can configure the device as a VVX 500 in the web interface and provision the provisioning server address in the phone as:
This will allow you to program presence keys, intercom, page, etc."
Now Kim... if this is correct, wouldn't this allow you to configure the VVX 600 just like the VVX 500 and then be able to push the "XML" code out to the phone so that we have Intercom buttons, and full RingCentral support, etc.?
Your response about NOT provisioning the VVX 600 begs the next question. Why Not? Who makes the decisions as to why this phone would NOT be provisioned? It's not like its a new phone, it's already 2-1/2 years old. Your competition at 8x8, inc. and Nextiva both support it and I would assume that if I checked even further we would find more of your competition supporting this phone. I too may be leaving RingCentral for this very reason as Vandy9 because of the lack of support for this phone. When I spoke with "Mike" a tech at Polycom he stated they would be happy to work with RingCentral to provision this phone. So why the lack of interest on RingCentral's part to get this done? I know that RingCentral recently pushed into the Asian Markets with their brand in Singapore, but why not a little more technology push to go along with seeking other markets?
It seems that either RC has a monetary incentive to not support the 600 or they are tone deaf to market wants, or both. Its a standard phone with little support cost over existing models. Just do it already and stop giving your customers these BS responses.
The device would have been added as an "existing phone" under the user's extension. In the Admin Portal under Phones & Devices, it will now show up as "other phone".
Select the extension and to the right select Setup and Provision > Polycom VVX 600 > then enter the MAC/Serial Number, which starts with 0004F.....
Once the phone is added it will need to be rebooted to re-register with our system.
Please let us know if you have any questions!
Thank you for the "GOOD NEWS" about the VVX600! As customers with VVX600 phones how will we know when the update is available in our region, or area, so that we do not attempt to make the upgrade formatting change to early and pose a problem with connectivity? How will RingCentral notify customers that they can re-program their phones with this new support?