Add the option to set Custom Answering Rules to the exact minute

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  • Updated 4 weeks ago
Our organization uses custom answering rules so that different users can pick up our 24-hour line at different locations. With Custom Answering Rules, if we set it so that every Monday 6pm - 12 midnight calls go to User A and then at 12:01am Tuesday they start being directed to User B, the only way to set this us is to have both at 12:00am, creating a conflict. To make the conflict flag go away, we have to set one rule to end at 12 midnight and the next to start at 12:15am, leaving a 15-minute gap. 

I spoke with Martin Vincent with RingCentral Technical Support and they confirmed this, but having both set at 12:00 midnight only creates a conflict for 1-minute, during which calls would go to the company IVR menu. 

I'd like to see the feature added so that rules can be set to the exact minute, so the previous rule can end at 11:59pm and the next start at 12:00am (or whatever to-the-minute rule is needed) without creating a conflict. 
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Ellen

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Posted 4 weeks ago

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