U.S. account, public transit agency, Admin Portal Call Log tab. 51 users, four call groups.
Currently, users can search the call log by date, phone number, more. Please add the ability to search by a time frame. For example, search from May 1, 2018 to May 1, 2018 between 2:00 PM and 3:00 PM.
Since May 1st contained over 5000 lines in the call log's exported detail view (very helpful, by the way), this allows us to pull just the lines of detail related to a specific caller in a specific time frame. This is useful to ensure our contractor's staff are performing to best standards and helps correct staff errors (and prevent problems for our customers who are elderly and disabled.)
Currently, users can search the call log by date, phone number, more. Please add the ability to search by a time frame. For example, search from May 1, 2018 to May 1, 2018 between 2:00 PM and 3:00 PM.
Since May 1st contained over 5000 lines in the call log's exported detail view (very helpful, by the way), this allows us to pull just the lines of detail related to a specific caller in a specific time frame. This is useful to ensure our contractor's staff are performing to best standards and helps correct staff errors (and prevent problems for our customers who are elderly and disabled.)