add time to search options in call log

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  • Idea
  • Updated 2 months ago
U.S. account, public transit agency, Admin Portal Call Log tab. 51 users, four call groups.
Currently, users can search the call log by date, phone number, more.  Please add the ability to search by a time frame. For example, search from May 1, 2018 to May 1, 2018 between 2:00 PM and 3:00 PM. 
Since May 1st contained over 5000 lines in the call log's exported detail view (very helpful, by the way), this allows us to pull just the lines of detail related to a specific caller in a specific time frame.  This is useful to ensure our contractor's staff are performing to best standards and helps correct staff errors (and prevent problems for our customers who are elderly and disabled.)
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Angel Anderson

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Posted 5 months ago

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Jeff Stern, Employee

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Noted
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2

  • 60 Points
  1. Account type: Office Premium 20 - 99 line 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: be able to go into the call log and in the search options, select not just the date and time, but select the hours it will reference when pulling up calls and faxes made/received.
  4. A typical use case scenario explaining how your business would use the feature: the customer would like to see how many calls they're receiving after hours. They'll go into the call log, select a specific date then select hours like, from 7pm to 8am, for example. And it would show calls/ faxes made and received at the time.
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07394255 
  7. Number of Users and/or Digital Lines: 38 users / 25 digital lines
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Stephen Micare

  • 60 Points
  1. Account type: Office Premium 20 - 99 line 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: be able to go into the call log and in the search options, select not just the date and time, but select the hours it will reference when pulling up calls and faxes made/received.
  4. A typical use case scenario explaining how your business would use the feature: the customer would like to see how many calls they're receiving after hours. They'll go into the call log, select a specific date then select hours like, from 7pm to 8am, for example. And it would show calls/ faxes made and received at the time.
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07403244
  7. Number of Users and/or Digital Lines: 48 users / 41 digital lines