For example:
- I want to call a contact, but have to go through an Auto Attendant first. In the past I've been able to add their phone number like so: (888) 555-2345,,3232. This would call the number wait for 3 seconds then enter the extension number.
- The 2nd type of dialing is conference calls. Most of them have long PINs to access the bridge. I would typically copy and paste something like this to dial: (888) 555-2345,,7196453672# where the two commas pause for 3 seconds then enter the PIN then press enter to initiate the login.
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3,904 Points
Posted 6 years ago
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116 Points
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144 Points
Hi!
It will be helpful if Ring-Central allows Commas as pauses so then we can add our users ID to make it easier to dial-in a conference call.
I tried simulating this scenario and RC only picks up the First Tel Number anything after the first comma gets omitted.
is someone else having this same issue?
I just want to be able to add a number such as 2679999999,,,,,,123123123#
where 267 is the conf bridge and the 123123123 is the users conf ID.
Please look into this, it will be so helpful.
Thank You
Los
Mike, Official Rep
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94,158 Points
Customers can copy the entire meeting dial-in sequence froma meeting invite and either:The system recognizes the following symbols as functions:
- Paste it into an existing contact’s info
- Create a new contact and paste it as the phone number
- Paste it into their keypad to place a call
, as pause
* as star
# as pound
Brandon, Champion
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24,738 Points
Has anyone discovered how to add pauses in a dial string on the desktop app? I tried commas and semicolons and the letter "p". I can't seem to find any reference to how this new feature is intended to work.

Danno, Champion
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28,512 Points
Danno, Champion
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28,512 Points
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82 Points
Brandon, Champion
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24,738 Points
Saadet, Employee
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68,082 Points
I've confirmed with our Product Team that this is a bug we are working on to fix in the 9.4 release.
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162 Points
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162 Points
Saadet, Employee
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68,082 Points
Please reference the new conversation here: Allow Pauses and #s in Contacts for the Salesforce Dialer
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78 Points
Saadet, Employee
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68,082 Points
RC-Installer, Champion
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27,748 Points
Anyone have this working?
Saadet, Employee
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68,082 Points
RC-Installer, Champion
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27,748 Points
Saadet, Employee
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68,082 Points
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78 Points
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204 Points
Saadet, Employee
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68,082 Points
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204 Points
Commas represent pauses (2 seconds per comma) which allows you to enter extensions in a contact number.
I got with RC support and they told me that google saves it this way on their servers. This can't be true, since leaving the contact and coming back still has the commas in place in google contacts.
Having said that, I could see a situation where Google strips out all non-numeric characters when passing numbers along through their API. I'm not saying this is the case, just simply the only way I can make what RC support said make sense in my brain.
This sucks.
Saadet, Employee
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68,082 Points
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204 Points
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204 Points
- 60 Points
Using the dialer in Outlook I wish to either copy and past or type in a phone numbers containing commas (,) or star (*) or hash (#).
Does not allow me to enter or copy and past into the dialer phone number containing commas.
Saadet, Employee
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68,082 Points
Please reference the new conversation here: Outlook Dial Pad - Support Phone Numbers that Include Special Characters
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