Caller ID (CNAM) display in Activity logs

  • 0
  • 8
  • Idea
  • Updated 3 years ago
  • Under Consideration
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Hi,

It's important for me to see not only the CID of incoming calls in my call logs and notifications, but the CNAM as well. I know many VoIP based services don't do this right now, but Phone.com and Vonage do. I'm still trying to figure out which provider I'll eventually go with and this is a big deal for me.

Thanks!
Photo of Jonathan

Jonathan

  • 696 Points 500 badge 2x thumb

Posted 5 years ago

  • 0
  • 8
Photo of Desiree

Desiree, Alum

  • 7,190 Points 5k badge 2x thumb
Hi Jonathan,

Looks like you're on one of our plans that doesn't include CNAM.

Other have requested that all of our packages include this so I've added your request to that one!

Thanks and I'll keep you posted as I hear more.

Desiree
Photo of Jeff Crevier

Jeff Crevier

  • 60 Points
Desiree, I totally would like to know who is calling. This is really important to me as well. What do I have to do to receive that service/feature as well.
Photo of Jamaal Sanford

Jamaal Sanford

  • 80 Points 75 badge 2x thumb
I agree. This is definitely an important feature and I'm not sure why many VOIP providers skip out on providing CNAM information along with the call. I do know there is a small fee charged to the VOIP provider each time a lookup to the CNAM database is made and this may have something to do with it (we're talking fractions of a cent).

Although I am satisfied with the service thus far, I do hope that such a feature is added in the future so I won't have to manually type in the contact names each time a phone number isn't recognized in the Softphone. It's a matter of convenience and I'm willing to pay a slightly higher rate if this was provided. If RingCentral won't provide it for everyone because of the expense, perhaps they can provide it as an add-on feature to those folks that are willing to pay extra for this service.
Photo of Jonathan

Jonathan

  • 696 Points 500 badge 2x thumb
Which plans do offer this feature?
Photo of RingCentral Social Team

RingCentral Social Team, Official Rep

  • 2,224 Points 2k badge 2x thumb
Hi Jonathan,

Only our Office plan currently has this:

https://www.ringcentral.com/office/how-it-works.html

Thanks!

Desiree
(Edited)
Photo of Jonathan

Jonathan

  • 696 Points 500 badge 2x thumb
I have an office plan!
Photo of Jonathan

Jonathan

  • 696 Points 500 badge 2x thumb
I think you misunderstand. I want to see the CNAM of incoming callers. So if John Doe calls me and has his outgoing caller ID name as "J Doe", I wanted to see "J Doe / 555-555-1212" Phone.com and Vonage both support this.
Photo of RingCentral Social Team

RingCentral Social Team, Official Rep

  • 2,204 Points 2k badge 2x thumb
Hi Jonathan,

Got it!

Looks like you should have the functionality to see both the name and phone number:

https://success.ringcentral.com/articl...

Can you give this a try?

https://success.ringcentral.com/artic...

Desiree
(Edited)
Photo of Jonathan

Jonathan

  • 696 Points 500 badge 2x thumb
The CNAM shows up on my forwarding phone, but I need to see it in my activity logs as well.
Photo of Maury Markowitz

Maury Markowitz

  • 60 Points
I have Enterprise and I can't see the CNAM anywhere - not logs, not phones, not anywhere.

Does this feature need to be turned on somewhere in the settings?

Or perhaps it only works in the US?
Photo of Alex Iliff

Alex Iliff

  • 4,094 Points 4k badge 2x thumb
I'm wondering a little about this...not that it's an issue for me, but we are on the Office plan, and do not have this functionality. Just curious more than anything!
Photo of Tiara Harris

Tiara Harris

  • 262 Points 250 badge 2x thumb
This is a huge issue for me.  I just signed  up for Ring Central and our entire office is completely and utterly dissatisfied.  In a business it is imperative to see the incoming caller id name.  It is absolutely unacceptable to not offer this feature.  I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name.  Absolutely ridiculous.  Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service.  Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company.  No one is willing to help me with a solution.
(Edited)
Photo of Mike

Mike, Official Rep

  • 90,988 Points 50k badge 2x thumb
new topic

Please reference the new conversation here: Add Caller ID on all plans.
(Edited)

This conversation is no longer open for comments or replies.