I tried calling Polycom's tech support regarding this. It seems us lowly users do not have access to technical support directly from Polycom and Polycom directs us to contact our reseller, in this case Ring Central.
Ring Central, please tell us how to bring back this feature that Polycom offers its customers on this model of phone.
They are setting up the config something like this:
<lineKey lineKey.reassignment.enabled="1" lineKey.1.index="1" lineKey.1.enable="1" lineKey.1.category="Line" lineKey.2.enable="1" lineKey.2.category="Line" lineKey.2.index="1" up.numOfDisplayColumns="3" lineKey.3.enable="1" lineKey.3.category="BLF" lineKey.12.enable="1" lineKey.12.category="BLF"></lineKey>Which is riddled with bugs and breaks the usage of local speed dials.
There is a solution I've managed to reverse engineer. If you go to your RingCentral web admin interface, choose users, choose the user you are trying to fix, choose Phones & Numbers, choose Presence, then delete all of the appearance mappings.
What their system does now (after you make that change), is that it no longer generates the line key overrides.
If you want to be able to see other people's lines (BLF), that is now automatically handled when you "permission" someone to see your line. If you get stuck, let me know, I imagine this should be enough to get you sorted.
P.S. - Thanks RingCentral for no changelog, no notice and the worst tech support I've ever seen in my entire life. You could be a top-tier company if you focused more on engineering and technical support and less on marketing.
1. Fix the new layout engine for the provisioning profile generator to allow locally defined speed dials to appear. (It's a matter of disabling one flag that they put on recently)
2. Implement the proper SpeedDial provisioning profile support so users can add SpeedDials via the user web portal and/or mobile app.
All this talk about using administrator managed Extensions is absurd. Speed Dials are a simple feature that any phone system should support.
Polycom vvx 500 favorites were appearing on home screen, did reboot now they still exist but do not show on home screen anymore any thoughts?