Adding SMS Message Interface to Service.RingCentral.com?

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This conversation has been merged. Please reference the main conversation: SMS: ability to SMS from the RingCentral website or email

We would be in favor of adding SMS Messages to the Message queue/log in Service.RingCentral.com portal.  We can load the RC Phone software on our PCs but because they are VDI terminals we do not want them to use that app to make phone calls unless using the RingOut service.  This is a lot of extra software in their mind whereas they just want to receive and respond to SMS messages.  

Ideally, it would be nice if there was some form of SMS gateway they could simply reply to via email when they get notifications  of SMS messages.  Sort of like ####@RCFAX.COM is setup.  I see some issues there, but you get the idea.

Having to use the Mobile App and/or the PC App is just not perfect for our environment.  Ideally, I am suggesting the web app should send and receive all the same messages the PC App or Mobile App can.

Somewhere I was told they could access them in GLIP, but I have not figured that out yet.  I see where they can get to Chat messages in GLIP, but not SMS.
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Scott Walker

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Posted 1 month ago

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