This conversation has been merged. Please reference the main conversation: Admin: How do I add/edit a user extension?
The new admin portal for adding users is very confusing and creates additional steps. Rather than going to the Users button and choosing add user to add the person, extension, etc, I now have to go to User/User List/Add User/Add User without phones and then add them. First of all, I did not know the portal was changed. I received no notification. Second, when I went to the help button, there is no documentation on the new way to add a user. When I click on the Add User, it's the same window that appears when you purchase additional users. I did not want to purchase additional users so I closed that window. I didn't know I had to chose 'Add Users Without Phones' in order to add them without changing the plan. I had to call support for assistance. It is not intuitive at all. There's too many steps with this change. Why was it changed? I vote to change it back. I don't' like this way at all.
There are no replies.