Adding a New Rule does not account for overlapping times in a 24 hour day.

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Call Handling & Forwarding>Advanced tab>Avanced Call Handling>Add Rule>Date and/or Time>Select when this rule should be active
Unable to account for overlap of times seamlessly. The RingCentral application does not allow you to manually enter minute times. You ONLY have an option for 00, 15,30, 45 based upon the drop down selection. This is unsatisfactory. For example, If I would like to add a new rule to for Monday into Tuesday : I can select from 9:00PM until 11:45PM but I CANNOT make it to 11:59PM. Also, the times do not overlap so I cannot go from 12:00AM Tuesday until 8AM Tuesday. PLEASE FIX ASAP!
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Andrew Reymer

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  • frustrated beyond belief

Posted 6 years ago

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RC-Installer, Champion

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Hi Andrew, I could shed some light on this for you.

The time selections are misleading but they do work. When selecting 11:45 it does go through 11:59:59. test the rule your self but it does work.

As for the over lapping, you will need 2 rules for items that cross midnight.


If you have a rule that forwards a call from 8:00pm to 2:00am you would need 2 rules to accomplish this

one from 8 - midnight (11:45)
And one from midnight to 2:00am.

This is how it has to work with this release.

Let me know if you have any other questions

Certified Ring Central Installer
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Ben Foster, Alum

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You will want to set your company's ordinary hours of operation as your business hours. "After hours" covers the rest of the day/night - so if, for example, your business hours are 9am to 8pm, your after hours would be 8pm to 9am by default. You can set unique call handling behavior at the company, department/group or extension level for the times that are covered by after hours.
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Andrew Reymer

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It would be extremely nice if this was straight forward and not misleading.
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Ben Foster, Alum

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Agree, it could be more intuitive. Let me know if you have any additional questions - I'm going to mark this as "Solved".
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Beej David

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Janel Cwikla

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How do you add multiple rules as suggested for a day?  When I go into the settings for each weekday I have only one set of drop downs.  

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