Adjustable IVR Repetition Loop

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It would be stellar if RingCentral gave us the ability to alter the number of times an IVR menu loops before either disconnecting the call or slipping over to a selected extension. It could just be a drop-down, or an open field.
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Alexander Goss

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Posted 1 year ago

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Adam Boyar

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This reply was created from a merged topic originally titled Multi level IVR call handling generic key presses - Repeat 3 Times if caller ente....

Multi level IVR call handling generic key presses - Repeat 3 Times if caller enters no action.  Can we get an option for this to be just 1 time through the menu?  To wait for 3 times through is a pain.  
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Russell Maher

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This reply was created from a merged topic originally titled IVR Menu Repeat Delay - Make it configurable.  >>>> NOT SURE why this was merged into here because it is not the same topic but whatever.  Let's get these changes on the road map RingCentral.  Neither of them can be that difficult to implement. <<<<

Please please please make the number of seconds before an IVR menu prompt repeats configurable.  Currently the delay, a.k.a. silence is ten (10) seconds before the menu repeats.
If you combine that with the hard coded 3-repeat rule the caller may be sitting there for as long as two minutes before something else automatically happens.
The solutions is NOT the # sign etc. to have the caller force a repeat.  The only solution is to be able to reduce the amount of seconds where the caller has to listen to silence.
(Edited)
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Chris Duquette, Champion

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i believe there is a 3 time replay then disconnection if no action taken by the caller. but maybe a way to program repeats easier or more custom would be a benefit in some cases.
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Russell Maher

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Chris, there is that choice but it is insufficient.

First, as Adam requested, there needs to be an option to choose a repeat number less than three times.  

Second, my issue, which I maintain is separate, is the fact that after each one of those repeats there is a ten second delay before the next time the prompt repeats.  That means 10 seconds of silence because there is no way to shorten that nor a way to include any sound during that wait.
(Edited)
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Chris Duquette, Champion

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hmm, is the dead air before repeat at the end of your greeting? when recording greetings I always give a few seconds of dead space to let people get their phone away from their ear to enter an option. If that is not the issue with your case, I think there would have to be something explained by someone in the RC food chain to try and resolve this, unless someone else can help out better than I. 
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Russell Maher

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No.  We have trimmed our recording then timed the dead time afterwards.

I contacted RC support on Friday and was given responses varying from "that delay is there so people can make their selections" to "that is the way it is."
RC...these two changes seem to be really simple ones to make and you need to do them soon.
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Chris Duquette, Champion

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yeah the "dead air" was the only idea i could muster. If its still occuring and youve trimmed that time down, than yes RC needs to get to addressing.
Additionally it would be good if the message could just play once and then go on to do something else. For example when we need to insert a special message on our main menu we have to record the whole message over again. It would be great just to be able to have two messages were the first one played and then immediately the second played.
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Corporate Office

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This reply was created from a merged topic originally titled IVR Greeting Prompt.

The number of times the IVR greeting prompt plays should be optional. Users should be able to customize the number of times they would like for the prompt to cycle. 
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Mathew Madriaga

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This reply was created from a merged topic originally titled add option for an IVR greetings to be played number of times..

Please add an option to change how many times the IVR greetings should be played. 

By default it says, it will say the greetings 3 times and cannot be changed.
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Chris Duquette, Champion

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there is a way to insert messges inbetween breaks of your hold music im pretty sure, like after 30 seconds, so itd be nice to add this option into the greetings as well.
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Jan Ferguson, Channel Partner, Champion

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That is currently available in Queue calls holding messages. However that is totally different than the original poster requested. They want to be able to control how many times the IVR message repeats.
(Edited)
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PRIMARY

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This reply was created from a merged topic originally titled Having the option to play the IVR greeting just once on a Multi-level menu.

We are medical facilities and need the option to play the IVR greeting just once for multi-level IVR menus, we have multiple federated sites and plan on rolling out more. We do not want people who might need immediate medical attention having to wait through that greeting 3 times if they do not hit anything(not choosing an option is heavily used unfortunately...)
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OJOFEITIMI

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This reply was created from a merged topic originally titled IVR greeting.

To change the number of times the company menu plays from 3x to 1x
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COYLE

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Upvote for both being able to set the time of the dead air between repeats as well as the number of times it repeats. Would like to have these options for single-level IVR as well. TY!
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Agim Zendeli

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This reply was created from a merged topic originally titled IVR menu play once then forward.

Our main line goes to an IVR menu with several extensions and is set to forward to an extension if no input is received. We'd like it to forward after only one playback of the menu so that customers who don't know which one to enter can get a hold of someone right away.