It would be stellar if RingCentral gave us the ability to alter the number of times an IVR menu loops before either disconnecting the call or slipping over to a selected extension. It could just be a drop-down, or an open field.
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422 Points
Posted 3 years ago
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284 Points
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206 Points
Chris Duquette, Champion
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16,838 Points
i believe there is a 3 time replay then disconnection if no action taken by the caller. but maybe a way to program repeats easier or more custom would be a benefit in some cases.
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206 Points
Chris, there is that choice but it is insufficient.
First, as Adam requested, there needs to be an option to choose a repeat number less than three times.
Second, my issue, which I maintain is separate, is the fact that after each one of those repeats there is a ten second delay before the next time the prompt repeats. That means 10 seconds of silence because there is no way to shorten that nor a way to include any sound during that wait.
First, as Adam requested, there needs to be an option to choose a repeat number less than three times.
Second, my issue, which I maintain is separate, is the fact that after each one of those repeats there is a ten second delay before the next time the prompt repeats. That means 10 seconds of silence because there is no way to shorten that nor a way to include any sound during that wait.
(Edited)
Chris Duquette, Champion
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16,838 Points
hmm, is the dead air before repeat at the end of your greeting? when recording greetings I always give a few seconds of dead space to let people get their phone away from their ear to enter an option. If that is not the issue with your case, I think there would have to be something explained by someone in the RC food chain to try and resolve this, unless someone else can help out better than I.
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206 Points
No. We have trimmed our recording then timed the dead time afterwards.
I contacted RC support on Friday and was given responses varying from "that delay is there so people can make their selections" to "that is the way it is."
RC...these two changes seem to be really simple ones to make and you need to do them soon.
I contacted RC support on Friday and was given responses varying from "that delay is there so people can make their selections" to "that is the way it is."
RC...these two changes seem to be really simple ones to make and you need to do them soon.
Chris Duquette, Champion
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16,838 Points
yeah the "dead air" was the only idea i could muster. If its still occuring and youve trimmed that time down, than yes RC needs to get to addressing.
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102 Points
Additionally it would be good if the message could just play once and then go on to do something else. For example when we need to insert a special message on our main menu we have to record the whole message over again. It would be great just to be able to have two messages were the first one played and then immediately the second played.
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294 Points
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152 Points
Chris Duquette, Champion
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16,838 Points
there is a way to insert messges inbetween breaks of your hold music im pretty sure, like after 30 seconds, so itd be nice to add this option into the greetings as well.
J.B. Ferguson, Champion
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37,582 Points
That is currently available in Queue calls holding messages. However that is totally different than the original poster requested. They want to be able to control how many times the IVR message repeats.
(Edited)
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202 Points
This reply was created from a merged topic originally titled Having the option to play the IVR greeting just once on a Multi-level menu.
We are medical facilities and need the option to play the IVR greeting just once for multi-level IVR menus, we have multiple federated sites and plan on rolling out more. We do not want people who might need immediate medical attention having to wait through that greeting 3 times if they do not hit anything(not choosing an option is heavily used unfortunately...)
We are medical facilities and need the option to play the IVR greeting just once for multi-level IVR menus, we have multiple federated sites and plan on rolling out more. We do not want people who might need immediate medical attention having to wait through that greeting 3 times if they do not hit anything(not choosing an option is heavily used unfortunately...)
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114 Points
Agreed!
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142 Points
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152 Points
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142 Points
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152 Points
Another vote for RingCentral to make this happen. Has anyone heard anything from them?
Jessica - Community Moderator, Official Rep
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8,344 Points
Hey OSINSKI,
We don't have an ETA on if/when this feature will be implemented. Once we have any additional information, we'll make sure to update this thread!
We don't have an ETA on if/when this feature will be implemented. Once we have any additional information, we'll make sure to update this thread!
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100 Points
Any update on this. I am approaching the end of my plan and need to know if we should move on so I can start planning.
Saadet, Employee
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67,810 Points
Sorry, I haven't seen anything like this on the roadmap for this year
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254 Points
It seems this is something that your customers are requesting, I know it's something we're not happy with currently. When will the is be added to your feature list?
Saadet, Employee
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67,790 Points
Hi Janet, currently this is not on the roadmap. If that changes, I will update this thread
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254 Points
Thanks for getting back to me. How do we go about getting it on the roadmap? It seems we're not the only customer who is requesting this change.
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152 Points
+1 This seems like a very easy update that would allow for the system to work properly for a lot of needed business situations.
Saadet, Employee
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67,790 Points
Hi Janet, voting helps! I also regularly send our Product Team feedback on requests. What really helps them is knowing use-case scenarios. They truly appreciate details. The more the better ;)
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124 Points
This reply was created from a merged topic originally titled Ability to shorten played greeting on general IVR settings if caller press no opt....
I would like to transfer to extension without hearing menu 3 times.. One time is enough
I would like to transfer to extension without hearing menu 3 times.. One time is enough
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254 Points
I agree, I don't understand why this isn't an option. Seems a fairly basic thing...
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102 Points
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152 Points
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122 Points
This reply was created from a merged topic originally titled Feature Request: Add the ability to modify the times a IVR menu is played.
Currently in the IVR Menus under Key Presses, it tells you:
"If a Caller enters no action after the prompt played 3 times"
Then it will perform an action you choose, Disconnect the call, or transfer to an extension.
We would like the ability to modify how many times this prompt plays before it does this action.
Screenshot of the menu.
Currently in the IVR Menus under Key Presses, it tells you:
"If a Caller enters no action after the prompt played 3 times"
Then it will perform an action you choose, Disconnect the call, or transfer to an extension.
We would like the ability to modify how many times this prompt plays before it does this action.
Screenshot of the menu.
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186 Points
This is totally an unacceptable option (or lack of option). In our
growing hands-free world, folks can't "press 2" from the car device and
then have to wait 3 cycles before connecting to our receptionist. Our
clients are VERY unhappy with us, stating poor customer service, however
our volume of calls requires us to use an IVR auto-attendant. PLEASE
get your company (as I intend) to make a lot of requests to update this
feature. I love the idea of a drop down menu of options (1, 2 or 3 cycles). Alternately, voice commands would also be a great option.
(Edited)
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102 Points
I completely agree. If our clients can't reach us in a reasonable time frame, it makes us look uncaring and incompetent.
It is crucial that we have an option to shorten or eliminate unnecessary cycles.
It is crucial that we have an option to shorten or eliminate unnecessary cycles.
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82 Points
I too would like to see this changed. For the ease of our customers, we need a less onerous option.
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84 Points
Three cycles is just too many!
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114 Points
This seems like a no-brainer. Different businesses have different needs and some will not want their customers to wait that long. Ring Central has so much customization elsewhere. They really need to give control to their customers on this issue.
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102 Points
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84 Points
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134 Points
Janet Simpson