It would be stellar if RingCentral gave us the ability to alter the number of times an IVR menu loops before either disconnecting the call or slipping over to a selected extension. It could just be a drop-down, or an open field.
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342 Points
Posted 2 years ago
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204 Points
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126 Points
Chris Duquette, Champion
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16,316 Points
i believe there is a 3 time replay then disconnection if no action taken by the caller. but maybe a way to program repeats easier or more custom would be a benefit in some cases.
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126 Points
Chris, there is that choice but it is insufficient.
First, as Adam requested, there needs to be an option to choose a repeat number less than three times.
Second, my issue, which I maintain is separate, is the fact that after each one of those repeats there is a ten second delay before the next time the prompt repeats. That means 10 seconds of silence because there is no way to shorten that nor a way to include any sound during that wait.
First, as Adam requested, there needs to be an option to choose a repeat number less than three times.
Second, my issue, which I maintain is separate, is the fact that after each one of those repeats there is a ten second delay before the next time the prompt repeats. That means 10 seconds of silence because there is no way to shorten that nor a way to include any sound during that wait.
(Edited)
Chris Duquette, Champion
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16,316 Points
hmm, is the dead air before repeat at the end of your greeting? when recording greetings I always give a few seconds of dead space to let people get their phone away from their ear to enter an option. If that is not the issue with your case, I think there would have to be something explained by someone in the RC food chain to try and resolve this, unless someone else can help out better than I.
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126 Points
No. We have trimmed our recording then timed the dead time afterwards.
I contacted RC support on Friday and was given responses varying from "that delay is there so people can make their selections" to "that is the way it is."
RC...these two changes seem to be really simple ones to make and you need to do them soon.
I contacted RC support on Friday and was given responses varying from "that delay is there so people can make their selections" to "that is the way it is."
RC...these two changes seem to be really simple ones to make and you need to do them soon.
Chris Duquette, Champion
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16,316 Points
yeah the "dead air" was the only idea i could muster. If its still occuring and youve trimmed that time down, than yes RC needs to get to addressing.
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82 Points
Additionally it would be good if the message could just play once and then go on to do something else. For example when we need to insert a special message on our main menu we have to record the whole message over again. It would be great just to be able to have two messages were the first one played and then immediately the second played.
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234 Points
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132 Points
Chris Duquette, Champion
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16,316 Points
there is a way to insert messges inbetween breaks of your hold music im pretty sure, like after 30 seconds, so itd be nice to add this option into the greetings as well.
J.B. Ferguson, Champion
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36,486 Points
That is currently available in Queue calls holding messages. However that is totally different than the original poster requested. They want to be able to control how many times the IVR message repeats.
(Edited)
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142 Points
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122 Points
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132 Points
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122 Points
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132 Points
Another vote for RingCentral to make this happen. Has anyone heard anything from them?
Jessica - Community Moderator, Official Rep
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7,308 Points
Hey OSINSKI,
We don't have an ETA on if/when this feature will be implemented. Once we have any additional information, we'll make sure to update this thread!
We don't have an ETA on if/when this feature will be implemented. Once we have any additional information, we'll make sure to update this thread!
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80 Points
Any update on this. I am approaching the end of my plan and need to know if we should move on so I can start planning.
Saadet - Community Moderator, Official Rep
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64,454 Points
Sorry, I haven't seen anything like this on the roadmap for this year
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154 Points
It seems this is something that your customers are requesting, I know it's something we're not happy with currently. When will the is be added to your feature list?
Saadet - Community Moderator, Official Rep
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64,648 Points
Hi Janet, currently this is not on the roadmap. If that changes, I will update this thread
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154 Points
Thanks for getting back to me. How do we go about getting it on the roadmap? It seems we're not the only customer who is requesting this change.
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132 Points
+1 This seems like a very easy update that would allow for the system to work properly for a lot of needed business situations.
Saadet - Community Moderator, Official Rep
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64,648 Points
Hi Janet, voting helps! I also regularly send our Product Team feedback on requests. What really helps them is knowing use-case scenarios. They truly appreciate details. The more the better ;)
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104 Points
This reply was created from a merged topic originally titled Ability to shorten played greeting on general IVR settings if caller press no opt....
I would like to transfer to extension without hearing menu 3 times.. One time is enough
I would like to transfer to extension without hearing menu 3 times.. One time is enough
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154 Points
I agree, I don't understand why this isn't an option. Seems a fairly basic thing...
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82 Points
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132 Points
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102 Points
This reply was created from a merged topic originally titled Feature Request: Add the ability to modify the times a IVR menu is played.
Currently in the IVR Menus under Key Presses, it tells you:
"If a Caller enters no action after the prompt played 3 times"
Then it will perform an action you choose, Disconnect the call, or transfer to an extension.
We would like the ability to modify how many times this prompt plays before it does this action.
Screenshot of the menu.
Currently in the IVR Menus under Key Presses, it tells you:
"If a Caller enters no action after the prompt played 3 times"
Then it will perform an action you choose, Disconnect the call, or transfer to an extension.
We would like the ability to modify how many times this prompt plays before it does this action.
Screenshot of the menu.
Janet Simpson