Adjustable IVR Repetition Loop

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  • Updated 3 months ago
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It would be stellar if RingCentral gave us the ability to alter the number of times an IVR menu loops before either disconnecting the call or slipping over to a selected extension. It could just be a drop-down, or an open field.
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Alexander Goss

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Posted 3 years ago

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Adam Boyar

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This reply was created from a merged topic originally titled Multi level IVR call handling generic key presses - Repeat 3 Times if caller ente....

Multi level IVR call handling generic key presses - Repeat 3 Times if caller enters no action.  Can we get an option for this to be just 1 time through the menu?  To wait for 3 times through is a pain.  
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Janet Simpson

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Yes, absolutely agree, we're NOT happy with having such a delay before someone is either disconnected or transferred!!!
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Corporate Office

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This reply was created from a merged topic originally titled IVR Greeting Prompt.

The number of times the IVR greeting prompt plays should be optional. Users should be able to customize the number of times they would like for the prompt to cycle. 
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Mathew Madriaga

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This reply was created from a merged topic originally titled add option for an IVR greetings to be played number of times..

Please add an option to change how many times the IVR greetings should be played. 

By default it says, it will say the greetings 3 times and cannot be changed.
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PRIMARY

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This reply was created from a merged topic originally titled Having the option to play the IVR greeting just once on a Multi-level menu.

We are medical facilities and need the option to play the IVR greeting just once for multi-level IVR menus, we have multiple federated sites and plan on rolling out more. We do not want people who might need immediate medical attention having to wait through that greeting 3 times if they do not hit anything(not choosing an option is heavily used unfortunately...)
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Michael Guzzetti

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Agreed! 
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OJOFEITIMI

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This reply was created from a merged topic originally titled IVR greeting.

To change the number of times the company menu plays from 3x to 1x
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COYLE

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Upvote for both being able to set the time of the dead air between repeats as well as the number of times it repeats. Would like to have these options for single-level IVR as well. TY!
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Agim Zendeli

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This reply was created from a merged topic originally titled IVR menu play once then forward.

Our main line goes to an IVR menu with several extensions and is set to forward to an extension if no input is received. We'd like it to forward after only one playback of the menu so that customers who don't know which one to enter can get a hold of someone right away.
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Janet Simpson

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It seems this is something that your customers are requesting, I know it's something we're not happy with currently. When will the is be added to your feature list?

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Saadet, Employee

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Hi Janet, currently this is not on the roadmap. If that changes, I will update this thread
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Janet Simpson

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Thanks for getting back to me. How do we go about getting it on the roadmap? It seems we're not the only customer who is requesting this change.
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OSINSKI

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+1 This seems like a very easy update that would allow for the system to work properly for a lot of needed business situations.
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Saadet, Employee

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Hi Janet, voting helps! I also regularly send our Product Team feedback on requests. What really helps them is knowing use-case scenarios. They truly appreciate details. The more the better ;)
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Susannah Westwood

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This is totally an unacceptable option (or lack of option).  In our growing hands-free world, folks can't "press 2" from the car device and then have to wait 3 cycles before connecting to our receptionist.  Our clients are VERY unhappy with us, stating poor customer service, however our volume of calls requires us to use an IVR auto-attendant.  PLEASE get your company (as I intend) to make a lot of requests to update this feature.  I love the idea of a drop down menu of options (1, 2 or 3 cycles).  Alternately, voice commands would also be a great option.
(Edited)
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Liz Helder

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I completely agree. If our clients can't reach us in a reasonable time frame, it makes us look uncaring and incompetent.

It is crucial that we have an option to shorten or eliminate unnecessary cycles.
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Lynn Blankenship

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I too would like to see this changed.  For the ease of our customers, we need a less onerous option.
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Jamie Gingell

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Three cycles is just too many!  
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Michael Guzzetti

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This seems like a no-brainer.  Different businesses have different needs and some will not want their customers to wait that long.  Ring Central has so much customization elsewhere.  They really need to give control to their customers on this issue.