Admin access to users Ring Central IM history

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Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal? 
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Mark Boyer

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Posted 8 months ago

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Cody Tousignant

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The only way I'm aware of is to use RingCentral Desktop (GLIP), go to File > Administration > at the bottom there are Compliance Exports. The export is rough and is in a weird format (.json), but you can at least make out conversations between two users by using notepad. It will break up conversations between users and by day.