Admin Activate User Extension

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  • Idea
  • Updated 3 weeks ago
  1. Account type 
       CANADA

  2. A brief description of the business 
       clinics, financial services, roaming users,...

  3. A high level description of the product or feature being requested
       Enable activating new "user extensions" without having to issue an email to the user's email address.

  4. A typical use case scenario explaining how your business would use the feature
    We often setup user extensions for advanced call forwarding situations with and without combining with IVR setups, and often there is no specific "user" or email address to reference.   We also have some "special" users (owners, manager, non-tech users, ...) that want us to setup their passwords for them.

  5. Benefit of such feature
    Admins could quickly setup a user extension as it is needed - currently we have to setup a temp email address that the admin has access to, then wait for it, then go through the user setup process - very slow and costly (paying admins by the hour!)

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Michel, Champion

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Posted 3 weeks ago

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Paul Dalton, Champion

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+1 for this idea. I run into the same scenario every time i setup phone systems for our clients.
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MARGARET FUQUEA

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can't you just use none@none.com as the email address?  I use this for my conference room phones and other phones where there is no email address to send to.
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Michel, Champion

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We could use a dummy or temp email address, but 2 problems with this:

1)  we would have to track the last temp email address we used because it cannot be used a second time (ie. every user extension now has to have a unique email address from all other user extensions).  Not a huge issue, we could just use none1@note.com, none2@none.com, etc.

2)  the bigger issue though is that we cannot "activate" the extension to use it fully without sending an email to the extension assigned email - so it cannot be a dummy email address.

The only work around we have now is to:
- setup the new user extension and use a temp valid email address (that the admin has access to)
- in a separate browser window login to the temp email account 
- select the setup button in the received email and go through the email, pin, security question setup
- go back to the user extension and then assign a unique dummy email address (to free up the valid temp address for setting up the next user extension)
( ah!! too many steps, too many windows, too much time!!)
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-29 :::   Our version of this workaround  will be commented in Bold

We have a default User Password, User PIN and User Security Question, which we send to each user once their phone has been deployed to their location.   They are free then to set their own chosen password, PIN and security question.

The only work around we have now is to:
- setup the new user extension and use a temp valid email address (that the admin has access to)
we use our own regular email address as the address for the temp setup provisioning

- in a separate browser window login to the temp email account 

We use same browser just as an Incognito Window in Google Chrome

- select the setup button in the received email and go through the email, pin, security question setup
- go back to the user extension and then assign a unique dummy email address (to free up the valid temp address for setting up the next user extension)

we simply use the real user's email address and append a letter x to the end of the domain designation   example.comx

=======================================================================

We provision mass numbers of accounts on a regular basis this way and it works for us.


The SIMPLIFIED way to do it would be for RingCentral to change provisioning choices to be a checkbox choice between

Self Activated By User     and  Admin Activated

With admin-chosen default password, admin chosen default PIN, and  admin chosen default security question - this info is given to the user once the phone has been deployed and can be set to the User's choices at that time (no welcome email)
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Michel, Champion

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So the process and the amount of steps you take are the same as us - so it still takes 10 times longer than it should to create a user extension and activate it in advance for a user.   (ie. would take 10 times less time if the Admin could activate the ext and set a password/pin/sec-question in the User Ext "User Details" section directly.)

So Cecile, you are just confirming what I have stated / requested, correct?  or are you stating that you do some different steps that are quicker?
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-29  The new product release for 10.2 is coming to various account areas soon, ours has been verified in progress now. Please contact your Customer Account manager for details about when your account will be updated. 

This was touched on at the Webinar yesterday for the August 2018 Release  
https://go.ringcentral.com/customer-success-webinars.html

  After our RC tech support call today, they provided me with this link for the documentation for the PRE-ACTIVATION  BY ADMIN solution to this issue  

https://success.ringcentral.com/articles/RC_Knowledge_Article/8915





You are welcome to join our unofficial RingCentral Administrators User Group

http://ringcentraladminusersgroup.org/

(Edited)
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Saadet - Community Support, Official Rep

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Thanks for sharing, Cecile! The webinar that she referred to can also be found here. For some reason the other site hasn't updated yet.
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Michel, Champion

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We have been using this feature and it still requires a user to setup a password / pin / security-question via an email (that has to be unique between all user extensions).   This "set up by the admin..." option just enables the admin to setup the call forwarding and voice mail settings, not the entire user extension (including security).  It does help, but does not allow admins to do a complete setup, including security.