Admin: add Audit Capability to track changes made by Admins or Users.

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This conversation has been merged. Please reference the main conversation: Change Auditing/Logging

Account type - We are a U.S. based Company.

A brief description of the business - Our company (Simon's Agency) is a Debt Recovery/Collections Service.

A high level description of the product or feature being requested - We use the RingCentral product for our agents and internal use. Due to the disparity between a user and administrator (which may be an additional idea to add some depth to these roles) I am in a position where i need to have multiple managers in an administrative role. With 5-6 administrator level users it would be a good feature to have some form of audit history that would track changes made by specific administrator accounts.

A typical use case scenario explaining how your business would use the feature -
  • Identify a change to the user base (add/modify).
  • Identify a change to any groups/queues.
  • Someone adds a new administrator.
  • Someone adds/removes call monitoring to a set of users or groups.
  • etc.

Benefit of such feature  - The ability to track down changes that were made to the overall configuration and, if erroneous, or unauthorized, know the values that were changed so they can be reverted.

Include any related case number if applicable - no open cases but as I put this idea together I would think this is a symptom of limited security roles provided in the product. I will add another idea post regarding that.
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Jason Deserio

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Posted 3 years ago

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Kim, Alum

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+ 1 Vote
This reply was created from a merged topic originally titled Please add notification when automatically recording is turned off!.

Please add notification when automatically recording is turned off! Someobody logged into my super admin to turn off call recording and I was not aware that the calls were not being recorded!

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