Admin: can I setup a Test Account?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
RC dummy account for testing, so the actual account won't be messed up.
I think this is possible.
Photo of RingCentral Admin

RingCentral Admin

  • 708 Points 500 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Brandon

Brandon, Champion

  • 20,314 Points 20k badge 2x thumb
Yes, you will want to look at this: https://developer.ringcentral.com/library/tutorials/test-account.html  There is also a dev portal and community: https://developer.ringcentral.com/
Photo of Kim

Kim, Alum

  • 43,320 Points 20k badge 2x thumb
Testing for basic setup or for API Integrations?
Photo of Brandon

Brandon, Champion

  • 20,314 Points 20k badge 2x thumb
Both, I guess..  Can you describe in more detail exactly what you are wanting/hoping to be able to do? With a sandbox account you should be able to play with various features and auto attendant, etc. if that is what you are after.
Photo of RingCentral Admin

RingCentral Admin

  • 708 Points 500 badge 2x thumb
I am a current customer and are actively using the system.  We want to CHANGE the way we are using the system, different business rules, different extensions, etc.  To use an airplane metaphor, rather than changing the engine on the fly, I would like to set up a NEW account with RC, get it all configured the way I want it, test it thoroughly, then CUT OVER to the new account seamlessly thereby ensuring we avoid losing any customer calls and making sure our employees are trained on the new configuration.
Photo of Kim

Kim, Alum

  • 43,310 Points 20k badge 2x thumb
You can setup a "test" account through your Sales Rep. Here is where it get's complicated....  you can setup and test the settings, then you will need to go into your LIVE account and create those rules/settings. They can move a test account to production but is your published number already on the live account? 

I recommend speaking to your Sales Rep and working through the details with him and a Sales Engineer.