Admin Control of the Availability Setting

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Merged

This conversation has been merged. Please reference the main conversation: Admin: change users (DND, available, offline)

In the Office Premium product, it would be nice if the Admin could control a users Availability setting at the Admin desktop level without having to log into the individual user's account. Currently, support/I could not find a way to do this accept set everyone's login password to be the same. Since this is against PCI compliance and also is available to each user to change at will, that is just not smart.
Example: an agent forgot to go Unavailable for the day, calls kept going to her queue extension. I was unable to stop that as I do not have her login credentials (for PCI security). I had to call support who logged in as her and changed her to unavailable. 
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Amy Price

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Posted 2 weeks ago

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