Admin Control on Glip Default Number or should be set to user's main DDI

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  • Updated 3 months ago
Glip App should have some admin controls on what Default Number users should use for their outbound caller ID. We have 3 sites and currently everytime the app is updated its changing the Default number to the first site main number on the list. This means if a user is located in site 2 and makes an outbound call, their caller ID is displayed as site 1 main number, which is wrong and should display either the users DDI or site 2 main number. Site 1 all of a sudden gets surge in calls all users are using site 1 as their default number.

Spoke to support and they have informed me at present this is a manual change and there is nothing further that can be done.

As a feature request, i would suggest providing some Admin Control on this feature OR the Glip App should only allow the user to choose their DDI or the site main number their extension is associated with.
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Kartik Mistry

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Posted 3 months ago

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