Admin: During a Service or Network Outage - forward calls

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  • Idea
  • Updated 1 year ago
  • Implemented
  • (Edited)
When the Service was down a few weeks ago, we were looking for an alternate way of forwarding our calls so our customers did not get dead air.  According to Customer Support, there is currently no way to forward calls to an alternative line or line(such as a cell phone) or the ability to put a message that "the phone service is down, pls call XXX-XXX-XXXX"
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Mauriello

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Posted 2 years ago

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Mike, Official Rep

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Official Response
Great news everyone!  We have released a feature to resolve this issue.  We can't actually monitor everyone's network, but in the event that a phone is unreachable we have a solution. View the following article for details.  We've just started pushing this out so most of you will see this in the web portal in the next few weeks. 

Call Forward for Unreachable Phone