Admin: Provide admin access to users mailbox

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Does anyone else find it backwards from an Admin perspective that for non-standard user account, such as an after-hour voicemail box, that as Admin, i cannot log in and delete messages that have been delivered by email unless i fully set up the user with the password, pin and security questions? I have many of these accounts that i use for different purposes yet i don't want to set each up to log in once every few months to delete the messages.
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St. Germain

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  • frustrated

Posted 5 years ago

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Frank Beaven

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This reply was created from a merged topic originally titled Checking my employees messages.

I wish that I could, as super administrator, check my employees (extensions) messages without knowing their passwords in case they are unexpectedly out of communication or sick or something.
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Chris Duquette, Champion

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There should be a way for any super admin to have permissions set to be able to hear any message anywhere, if as an admin you can log in and edit all the other information for the users why not be able to listen to the voicemails if need be?
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Cecile Glassy, Champion

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USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 



About 500 of our phones are just used as a courtesy phone and are not intended for incoming calls either from inside the organization or from external sources.   We have to spend time manually cleaning out these mailboxes even though we have them set to Announce and Hang Up if called. 

Either fix the option and make really not accept voicemail when it is set to Not Accept Incoming Messages    or     make it an Admin option/checkbox --- that can be done from the portal without having to manually Login to each of 500 phones every week just to clear unwanted messages. 

RingCentral is trying to seriously move into Enterprise markets - but this is a glaring blind spot. 

This should be an Admin checkbox allowing deletion or filing of messages.