Admin password for viewing voicemails on all extensions

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Admin: Provide admin access to users mailbox

There should be an option to have the ability to allow us to have a default admin password to access the voice mails from the admin portal and still be able to have the owner of the ext to set their own password to access the account. If you could write something to allow the current admin password to be entered into the field for viewing messages.
Photo of Jonathon Antramgarza

Posted 3 years ago

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Photo of Karina Ibanez

Karina Ibanez

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I also think that a super admin should have the right to view their other employees' voicemails without having to reset their passwords every time. In our case we have a company policy that all calls\messages must be returned within 2 hours. When an employee calls out, the coworkers and branch managers periodically check the absentees phone to see if there are any pending messages.  It would be ideal if the admin could access those voicemails without having to notify the employee of all the changes they'll have to reset upon their return. 

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