Admin permissions to clear user account lockout

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Admin: override Password 60 Minute Lockout

Hi team!

We have customers who would like admins to have the permissions to clear an account lockout for their users. When users lock themselves out of their accounts, a password reset done only by RingCentral Support can clear the 60 minute lockout, not a password reset done by the user or the super admins on the account. 

Our Support team has had several requests for this ability for super admins, as it saves the customer time :)

Thank you!
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Posted 2 years ago

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