Admin: Phones & Devices, can't search by name

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  • Updated 2 years ago
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1. Account type: US
2. Business type: Consulting Firm
3. I want to be able to use a phone's unique name to search for it in Phone System > Phones & Devices
4. I have a spare phone in the office that will get assigned to different employees as needed.  This phone is called 'HQ Spare Phone'.  I used to be able to search 'spare' and find it immediately.  Now I have to locate the last person it was assigned to, figure out which device it is and then after I've found it, only then do I even see the name.
5. If you allow assigning a unique name to a device, you should be able to actually use it. This functionality existed previously and was then taken away. The benefit of the feature is being able to easily find a phone when needed. 
6: related case: 04831943

Since the GUI changes on July 21st, I am no longer able to use a phone's name to locate it under Phone System > Phones & Devices.  The previous GUI did a great job of separating the devices by user and allowing me to quickly find a specific device by name.  The new UI replaces the phone name with the model of the phone (which is useless when all your users have the same model phone) and does not allow searching by the phone's name (in which case, why even have the field?)
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Chris Menteer

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Posted 2 years ago

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