Admin: requesting report/notification for any account change

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Merged

This conversation has been merged. Please reference the main conversation: Change Auditing/Logging

My company is looking for a way to get a report or at least look up who made what changes and when to the company phone system. Currently the only way to do that is to call the support line and get the IP address of the person(s) who might have been logged in when that change was taking place. Because we have multiple admins (which most companies do have especially larger and growing ones), we have no way to know who did what in the phone system and what changes were made. This is a problem because there is no way to measure and assess accountability or to even troubleshoot when needed without consulting with all possible people matching a specific IP address who could have been logged in around the approximate time of a change. With a growing company, we need to have multiple admins to manage all of the system and our needs. In order to keep things from becoming broken, there has to be a way to know which admin did what and when by looking that up, rendering a report, or being able to check a change log internally in the system. There is a lot of guesswork involved where there shouldn't be and renders more questions than answers when trying to track down what was done when and by whom.
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Denman

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Posted 3 years ago

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This reply was created from a merged topic originally titled Network: Identiifying When and what IP address Purged Call Logs.

Here at GDS we recently found that numerous days of call logs were missing of the Website.  Upon investingation with RC Help, I found that there are No maintenance logs to tell me who in my group did this. Additionally, I have been told there is No back up data? RC restored the logs, but I was told that they can only move them from a server ? This is foreign to me as I would with a software company and we have back up data that too can be restored but can be downloaded and seen as well if needed for an audit.  I needed to know Who did the purge or was it a glitch in the software.  So I then aske if no maintence logs, give the dates the call logs went missing off the client website. I was told that was impossible too? We need a way to Know who did this, we can identify the person by IP address, but I will need the day they went away! Is there anyone who can help. This is a very serious matter for my company.

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