This conversation has been merged. Please reference the main conversation: Change Auditing/Logging
My company is looking for a way to get a report or at least look up who made what changes and when to the company phone system. Currently the only way to do that is to call the support line and get the IP address of the person(s) who might have been logged in when that change was taking place. Because we have multiple admins (which most companies do have especially larger and growing ones), we have no way to know who did what in the phone system and what changes were made. This is a problem because there is no way to measure and assess accountability or to even troubleshoot when needed without consulting with all possible people matching a specific IP address who could have been logged in around the approximate time of a change. With a growing company, we need to have multiple admins to manage all of the system and our needs. In order to keep things from becoming broken, there has to be a way to know which admin did what and when by looking that up, rendering a report, or being able to check a change log internally in the system. There is a lot of guesswork involved where there shouldn't be and renders more questions than answers when trying to track down what was done when and by whom.